Job Description

Sydney, Australia | Posted on 01/03/2025

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We areseeking a dynamic and results-driven Client Partner to manage and growstrategic client relationships in Software Services portfolio. The idealcandidate will have a strong background in client engagement, businessdevelopment, and delivery management, coupled with excellent interpersonal andnegotiation skills. This role requires a proactive individual who can act asthe primary liaison between the client and the organization, ensuring thedelivery of exceptional solutions and driving mutual growth.

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Key Responsibilities

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- Client Relationship Management:
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- Serve as the primary point of contact for assigned clients, ensuring consistent communicationand fostering trust.
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- Develop and nurture strong relationships with key stakeholders, decision-makers, and influencers within client organizations.
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- Business Development:
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- Identify new business opportunities within existing accounts to expand revenue streams.
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- Work with internal teams to propose innovative solutions aligned with client needs and objectives.
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- Negotiate contracts, renewals, and service agreements to drive client satisfaction and profitability.
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- Account Growth:
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- Develop and execute strategic account plans to meet and exceed revenue targets.
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- Collaborate with cross-functional teams to identify opportunities for upselling and cross-selling.
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- Delivery Oversight:
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- Partner with delivery teams to ensure projects are executed on time, within scope,



and in alignment with client expectations.
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- Address and resolve client issues or escalations promptly and effectively.
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- Market Insights & Strategy:
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- Understand client industries, challenges, and trends to position the organization as a trusted advisor.
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- Provide feedback to internal teams to refine service offerings and improve delivery models.
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- Reporting & Analytics:
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- Track and report on account performance metrics, including revenue, profitability, and customer satisfaction.
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- Present business reviews to clients and internal leadership, highlighting successes and areas for improvement.
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Requirements

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- Experience:
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- 8–10 years of experience in client relationship management, business development, or delivery management within a Software Services organization.
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- Technical Knowledge:
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- Solid understanding of software development processes, delivery models, and emerging technologies (e.g., cloud, AI/ML, data analytics).
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- Client Engagement:
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- Proven track record of managing large accounts and driving account growth.
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- Skills:
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- Excellent communication, negotiation, and presentation skills.
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- Strong problem-solving and decision-making abilities.
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- Ability to manage multiple stakeholders and projects simultaneously.
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- Education:
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- Bachelor's degree in computer science, Business Administration, or a related field (MBA preferred).
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📌 Client Partner - Software Services (New South Wales)
🏢 DATAECONOMY
📍 New South Wales