Job Description

Office Administrator and Client Services Support

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Heartwood Timber Floors and Shutters – Seven Hills NSW

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We are a family run company who take pride in what we do. We are always focused on providing a quality service. We try to exceed our customer's expectations and as a result a great deal of our customers comes from word of mouth referrals.

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This is an excellent opportunity for an experienced administrator—or someone looking to further develop their administrative career—to support a variety of business functions within a growing Timber Flooring Company.

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We are a family run company who take pride in what we do. We are always focused on providing a quality service. We try to exceed our customer's expectations and as a result a great deal of our customers comes from word of mouth referrals.

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This is an excellent opportunity for an experienced administrator—or someone looking to further develop their administrative career—to support a variety of business functions within a growing Timber Flooring Company.

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About the Role

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As an Office Administrator, you will provide day-to-day administrative support across the business and help ensure our office operates efficiently. This is a varied role requiring solid organisation, attention to detail and a willingness to assist wherever needed.

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You will work closely with employees, managers, customers and external service providers, making this an ideal role for someone who enjoys variety and being part of a collaborative team.

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Key Responsibilities

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- Provide general administrative support across the business
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- Answer and direct incoming telephone calls and email enquiries
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- Greet visitors and provide professional front-office support and sales as required. (product and sales training provided)
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- Complete data entry and maintain accurate electronic and hard-copy records
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- Prepare correspondence, reports, spreadsheets and other business documents
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- Process invoices,



purchase orders and other administrative documentation as required
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- Assist with ordering office supplies and maintaining office areas
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- Liaise with customers, suppliers and service providers
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- Regular follow up calls on all retail quotes provided
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- the drive to convert a quote to a sale (training provided if required)
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About You

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We are looking for someone who is:

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- Experienced in an office administration, internal sales or similar support role
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- Friendly, professional and confident communicating with a range of people
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- Highly organised and able to manage competing priorities
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- Accurate and attentive to detail
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- Proactive, dependable and willing to take ownership of tasks
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- Confident in sales and securing deposits.
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- Comfortable working both independently and as part of a team
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- Proficient in Microsoft Office, including Outlook, Word and Excel
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- Previous experience in construction or an industrial environment is beneficial but not essential
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- Experience using MYOB and Service M8 is recommended but not essential
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What We Offer

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- A full-time position based at our Seven Hills Showroom
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- A supportive and team-oriented workplace
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- Allocated parking onsite.
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- Weekly pay
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- Training and opportunities to develop your skills
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- A varied role with exposure to different areas of the business
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- A stable, long-term career opportunity with a growing Australian company
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- Christmas Bonus
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Employer questions

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Your application will include the following questions:

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- Which of the following statements best describes your right to work in Australia?
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- How many years' experience do you have as an office administrator?
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- Do you have order processing experience?
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- Which of the following Microsoft Office products are you experienced with?
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- Do you have customer service experience?
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- Do you have a current Australian driver's licence?
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- What's your expected annual base salary?
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📌 Office Administrator and Client Services Support (New South Wales)
🏢 Heartwood Timber Floors and Shutters
📍 New South Wales