Job Description

About the Chance

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We are seeking an CRM Database & Systems Administrator who will be responsible for the day-to-day administration, data integrity, operational support and continuous improvement of the Library's CRM platform.

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The Ideal Candidate

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To be successful in this role, you will have the following knowledge and experience:

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Relevant tertiary qualifications in information technology, data management, business systems or a related discipline, or equivalent demonstrated professional experience.

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Experience maintaining Microsoft Dynamics 365 (e.g. Sales, Customer Service, Customer Insights Journeys) and Power Platform components (e.g. Power Apps, Power Automate, Dataverse, Power BI).

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Knowledge of database administration,



CRM systems or enterprise business platforms, including data quality, user access, configuration support and operational issue resolution.

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Experience with data migration and integration (ability to map, cleanse, and load data from a variety of sources), and data visualisation and analytics (transforming data into actionable insights using Power BI and SQL).

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Experience managing data requests, segmentation, extracts, data cleansing, reporting support or system administration activities for business users.

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Closing date for applications: 18th August 2026 at 10am.

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📌 CRM Database & Systems Administrator (New South Wales)
🏢 State Library of NSW
📍 New South Wales