Job Description

We are looking for a Travel Customer Service qualified to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress‐free experience for every traveler.

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Key Responsibilities

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- Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
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- Manage booking updates, itinerary changes, cancellations, and special travel needs
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- Share clear and accurate information regarding destinations, travel requirements, and agency procedures
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- Proactively check in with clients to confirm details and address any concerns
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- Resolve issues efficiently while maintaining a positive and supportive approach
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Ideal Candidate

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- A strong communicator with a customer‐first mindset
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- Experienced in customer service (travel, tourism, or hospitality experience is a plus)
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- Well‐organized, reliable, and comfortable handling multiple requests at once
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- Tech‐savvy and able to adapt quickly to new systems and tools
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- Passionate about travel and helping clients enjoy seamless experiences
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Perks

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- Fully remote position with flexible hours
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- Training and ongoing support to help you succeed
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- Career growth opportunities within a growing travel agency
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- Access to travel perks and exclusive industry discounts
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- A collaborative and supportive team culture
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📌 Travel Customer Service (New South Wales)
🏢 Kim Luxe Travel
📍 New South Wales