Job Description

Our Sydney Flagship is undergoing a world-class transformation, as we prepare to unveil a new vision that will transform client engagement and showcase the Maison like never before.

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Are you a good match?

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You Will

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- Be proactive in identifying and implementing improvements.
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- Have excellent interpersonal skills at all levels, across people management, networking and leadership, consistently engaging with and motivating others.
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- Be adept at understanding and resolving operational issues.
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- Be focused on achieving satisfaction for all stakeholders.
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- Possess a Bachelor's Degree and/or four to five years of management experience in a fast-paced luxury environment.
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- Have an excellent understanding of the luxury client experience, with the capacity to manage multiple projects simultaneously and a robust grasp of Operations, Omnichannel, CS, Security and IT.
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- Demonstrate strong computer skills, and excellent written, verbal and interpersonal communication skills.
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What are we expecting from you?

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Responsibilities

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The Boutique Operations Manager is responsible for the overall management and enhancement of boutique operations in accordance with Van Cleef & Arpels and Richemont guidelines, policies and procedures to ensure efficiency and compliance. Your role will be to:

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Lead Boutique Operations & Team for Sydney Boutique

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- Plan, schedule, and ensure effective and timely presentation of all administration, inventory, operations and logistics within the boutique.
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- Ensure proper understanding and execution of all brand guidelines and procedures related to store operations with your team.
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- Monitor daily financial aspects of boutique sales – ensuring daily transactions and proper paperwork are submitted to the Corporate office/Richemont in a timely manner and with accuracy.
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- Manage supplier coordination,



daily maintenance of the boutique and supply replenishment.
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- Motivate, support and develop the BOH team by regularly conducting team meetings, ensuring staff is aware of new projects, upcoming events and potential issues.
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- Be responsible for recruitment, onboarding, and ongoing development of the BOH team.
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- Train all new Boutique team members on financial guidelines, Richemont operations and all process related to sales.
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Operational Oversight & Efficiency

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- Be responsible for the boutique stock and inventory – ensuring all daily and periodic inventories and counts are done in total compliance with Richemont guidelines and report on any potential issues.
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- Work with Marketing on planning high value movements.
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- Participate in Richemont audits and action plan follow up and monitor all aspects of product movement and stock maintenance.
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- Pay attention to working conditions and monitor boutique security, health and safety topics.
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- Develop action plans to improve conditions if necessary and be responsible for daily set up and unset of the Boutique for Opening and Closing.
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Compliance & Stakeholder Management

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- Be the referent on all topics related to the running of the CS Workshop and Omnichannel functions based in the boutique.
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- Maintain strong partnership with the relevant office stakeholders.
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- Collaborate with Richemont security management to improve the security efficiency in the boutique.
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- Maintain relationships with Security, logistics, cleaning, repair, and other contractors as necessary for boutique operations.
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More than a role....We recruit for a career!

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By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

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📌 Boutique Operations Manager (New South Wales)
🏢 Van Cleef & Arpels
📍 New South Wales