Job Description

Sydney or Melbourne based | Some work-from-home flexibility

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Excellent salary package based on experience

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Who we are

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AESC is a national leader in risk and compliance auditing and management services to the built property sector, trusted by some of Australia's largest corporations. We believe a excellent culture attracts great people — and that this is the foundation of a great business.

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About the role

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We're seeking an experienced, client-focused Account Manager to join our team. You'll be the primary relationship owner for a portfolio of key accounts, building genuinely collaborative relationships between our clients, our operations teams and AESC.

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The role focus is sustained client engagement — maintaining regular, structured contact via face-to-face, Teams and phone, ensuring accurate scope and operational delivery, and safeguarding a high level of client satisfaction and retention.

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Regular account meetings give you a forum to review performance, listen to the challenges your clients are facing, and identify where AESC services could help. Where you spot a client need, your role is to raise it, discuss it and refer it to the right team to pursue.

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Your work spans AESC's four pillars of risk and compliance — ESM Compliance, Property Risk, Emergency Management and Height Safety. You'll make active use of our in-house CRM and customised reporting through the BOSS platform and Power BI, and from time to time support the transition and mobilisation of new contracts.

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What you'll be doing

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Owning the relationship for a portfolio of key accounts and maintaining a structured contact cadence

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Meeting regularly with clients to understand and document the challenges they face

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Identifying and discussing relevant AESC services and solutions, and referring opportunities to the right team

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Facilitating risk and compliance meetings with operational leads — with clear agendas, minutes and tracked actions

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Reporting on scope deliverables and KPI performance, including exception reporting and desktop document review

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Keeping client data, contract and scope registers accurate and up to date in our system

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Supporting clients on relevant technical legislation and regulation, drawing on our technical and advisory teams

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Maintaining current knowledge of AESC's services across our four risk pillars, service capabilities, and industry compliance requirements

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About you

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Experience in account management, client relationship management or a similar client-facing role

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A consultative, solutions-oriented approach and strong commercial awareness

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Excellent verbal and written communication and stakeholder-management skills

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Confident with CRM systems and reporting tools such as Power BI

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Working knowledge of ESM / compliance in the property sector (or the ability to pick it up quickly) is well regarded

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Able to work both autonomously and as part of a team

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5+ years' relevant industry experience highly regarded

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What we offer

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The chance to join a successful, growing national business with a fun, social culture

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Flexible working, with work-from-home options after training

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A great client portfolio and genuine career development opportunities

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A supportive team and an employer that values its people

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📌 Account Manager (Victoria)
🏢 Australian Essential Services Compliance
📍 Victoria