Job Description

Administration Assistant/ Trainee Hire Controller

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Administration Assistant / Trainee Hire Controller

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About the Role

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Norquip Hire is looking a hardworking motivated, reliable and customer-focused Administration Assistant / Trainee Hire Controller to join our team.

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This is an exciting opportunity for someone looking to build a long-term career in the equipment hire industry. You'll receive on-the-job training while supporting the day-to-day operations of the branch, gaining experience in administration, customer service, equipment hire and branch operations.

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Working alongside an experienced team, you'll develop the skills and knowledge required to progress into a Hire Controller role.

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Typical hours are 8:00am to 5:00pm, Monday to Friday.

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Key Responsibilities

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- Provide exceptional customer service to customers, suppliers and visitors, both in person, over the phone and via email.
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- Answer incoming calls, respond to enquiries and direct calls or take accurate messages.
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- Generate hire quotations, provide equipment pricing and availability, and process hire bookings.
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- Support the Hire Team with daily administrative and operational tasks.
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- Enter and maintain accurate information within hire and accounts systems.
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- Assist with customer account enquiries and debt collection activities.
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- Coordinate equipment deliveries and collections.
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- Work closely with workshop staff and mechanics to ensure equipment availability and readiness.
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- Learn about our extensive range of hire equipment, from small hand tools through to larger construction and earthmoving equipment.
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- Assist customers with the collection and return of hire equipment.
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- Safely assist with loading and unloading equipment.
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- Complete pre-hire and post-hire inspections, including photographing equipment.
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- Assist with cleaning,



washing and preparing equipment for hire.
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- Maintain a clean, organised and professional office, workshop and yard.
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- Assist with general office administration, including ordering stationery and office supplies and coordinating branch activities.
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- Undertake occasional deliveries to customer sites when required.
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- Follow company policies and maintain a strong commitment to workplace health and safety.
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About You

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To be successful in this role, you will have:

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- A positive attitude and a willingness to learn.
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- A genuine passion for providing outstanding customer service.
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- Strong communication and interpersonal skills.
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- Excellent organisational skills and attention to detail.
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- Good computer skills, including Microsoft Office.
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- The ability to work both independently and as part of a team.
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- A proactive approach and willingness to help wherever needed.
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- A professional presentation and solid work ethic.
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- A current driver's licence.
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- A forklift licence (or willingness to obtain one) is advantageous but not essential.
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Why Join Us?

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- Full on-the-job training and ongoing support.
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- Clear career pathway into a Hire Controller position.
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- A varied role where no two days are the same.
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- Supportive team environment.
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- Opportunity to build a long-term career in the equipment hire industry.
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Inclusive Employment Statement

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Norquip is an equal opportunity employer committed to creating a diverse and inclusive workplace. We strongly encourage Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, and other under‐represented groups to apply.

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📌 Administration Assistant/ Trainee Hire Controller (Townsville)
🏢 Easy Site Solutions
📍 Townsville