Job Description

We are a Hitachi Group company, part of a group with 350,000 staff worldwide and world-class manufacturing and engineering capability. Across Australia, we have eight branches and a strong sense of community and team.

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Based at our Townsville branch, this role will lead and grow our North Queensland service operation as part of a globally recognised industrial equipment business. This is a genuine leadership opportunity where you will influence business performance, drive customer satisfaction, develop a talented team, and play a key role in the ongoing growth in the region.

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Your responsibilities will include:

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- Managing the local customer service and technical team to ensure efficient delivery of compressor servicing for customers
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- Driving business development activities by identifying new customer opportunities, strengthening existing customer relationships and growing service and parts revenue across North Queensland
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- Providing day to day project management to ensure positive delivery of project outcomes
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- Managing financials for the branch service operation
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- Leading, coaching and inspiring your team
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- Supervising service and warranty administration
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- Developing and growing the branch service business
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About You

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You will thrive here if you are a confident leader who enjoys getting the best out of your people.



You are hands-on, results focussed and take pride in being across all your operational KPIs for service delivery.

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Experience in a manufacturing or trade business will set you in good stead, as will experience in a sales and service environment. It goes without saying that you have a passion for ensuring a great customer experience every time.

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To be successful, you'll bring:

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- Demonstrated experience leading service, operational or trade-based teams
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- Strong commercial acumen with experience managing budgets, profitability and business performance
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- Good admin and computer skills, with ability to prepare reports using MS Excel and Powerpoint
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- Proven ability to develop customer relationships and identify growth opportunities
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Why choose us?

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- Global organisation with long-term stability and investment.
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- Autonomous leadership role with real local decision-making authority.
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- Strong safety and customer-focused culture.
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- Competitive salary package including fully maintained company vehicle.
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- Supportive leadership team committed to your success
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You will be joining a team that's friendly, supportive and enjoys a laugh, where finding solutions for our Customers is centric to what you do.

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📌 Branch Manager (Townsville)
🏢 Hitachi Global Air Power
📍 Townsville