Job Description

Wyvern Private Hospital is seeking a motivated and detail-oriented Admissions Clerk to join our Administration Department. This role plays a vital part in supporting patient care by ensuring the smooth coordination of admissions, discharge processes, and administrative workflows.

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You will work across multiple departments, providing high-quality administrative support while delivering exceptional service to patients, clinicians, and stakeholders.

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About the Role

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Wyvern Private Hospital is seeking a motivated and detail-oriented Admissions Clerk to join our Administration Department. This role plays a vital part in supporting patient care by ensuring the smooth coordination of admissions, discharge processes, and administrative workflows.

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You will work across multiple departments, providing high-quality administrative support while delivering exceptional service to patients, clinicians, and stakeholders.

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Key Responsibilities

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Admissions & Administration

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- Manage admissions-related emails, enquiries, and reception duties
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- Coordinate patient registration, admissions, and discharge processes
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- Support theatre bookings and interdepartmental coordination
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- Respond to patient queries and shared inbox communications
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Systems & Data Management

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- Maintain accurate records using the patient administration system (e.g. webPAS)
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- Complete data entry for patient admissions, transfers, and discharges
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- Assist patients with access to the patient portal and support requests
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Clinical & Patient Support

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- Liaise with consulting suites, doctors, and clinical teams
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- Prepare patients for day-of-admission requirements and follow up on missing information
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- Provide high-quality customer service to patients and families
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Billing & Finance Support

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- Conduct health fund eligibility checks
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- Prepare Informed Financial Consent (IFC) documentation
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- Process payments and out-of-pocket expenses
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Quality & Compliance

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- Support quality improvement initiatives and reporting requirements
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- Maintain compliance with National Safety & Quality Health Service Standards
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- Adhere to Work Health & Safety policies and hospital procedures
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About You

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Essential Skills & Experience

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- Experience in hospital or healthcare administration
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- Strong customer service and communication skills
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- Advanced computer skills, including MS Office and data entry systems
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- High attention to detail, accuracy, and organisational skills
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- Ability to multitask and work effectively in a quick-paced environment
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- Demonstrated ability to learn new systems and processes quickly
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- Professional approach to handling confidential information
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- Ability to work both autonomously and collaboratively
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Desirable

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- Previous experience in private hospital settings
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- Familiarity with webPAS or similar patient management systems
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- Knowledge of health fund processes, Medicare, or medical terminology
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- Experience with risk or quality systems (e.g. LogiQC)
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Requirements

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- Valid Working With Children Check
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- Willingness to undergo a police check
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- Full working rights in Australia
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📌 Administration Clerk (Northern Beaches Council)
🏢 Wyvern Health
📍 Northern Beaches Council