The Customer Accounts & After-Sales Support Officer is responsible for following up overdue customer invoices and first-line support for aftersales.
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Key Responsibilities
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Accounts Receivable and Payment Follow-Up
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Make outbound calls to customers regarding overdue invoices.
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Clearly explain outstanding balances and payment due dates.
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Guide customers towards payment by bank transfer, secure credit card payment link or another approved payment method.
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Warranty and Installation Issue Assessment
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Ask appropriate questions to understand the reported issue.
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Request and collect relevant photos, videos, receipts and other supporting information.
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Conduct initial troubleshooting using company-approved procedures.
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Escalate product or technical issues to an internal technician when necessary.
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Skills and Experience
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Robust verbal communication and telephone skills.
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Professional, patient and customer-focused manner.
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Strong problem-solving and initial troubleshooting ability.
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Good judgement regarding when and where to escape an issue.
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Strong organisation, follow-up and time-management skills.
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Ability to manage multiple customer cases and priorities.
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Comfortable learning technical information about water filtration products and their installation.
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📌 Customer Accounts & After-Sales Support Officer (Queensland)
🏢 Water Analytics Australia
📍 Queensland
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