Job Description

Randstad is seeking a motivated Product Support Officer to join a critical service delivery provider dedicated to maintaining city safety and infrastructure. This role is vital in providing high-quality, customer-focused business support and correspondence services to help meet essential community objectives.

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Randstad is seeking a motivated Product Support Officer to join a critical service delivery provider dedicated to maintaining city safety and infrastructure. This role is vital in providing high-quality, customer-focused business support and correspondence services to help meet essential community objectives.

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Your New Role

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Based at Eagle Farm, you will facilitate a range of administrative activities for a busy operational team. Your primary focus will be providing a professional interface between customer service areas and field operations.

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Key responsibilities include:

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- Customer Engagement: Responding to service requests and general enquiries while solving problems for internal and external stakeholders.
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- Operational Support: Creating work orders, preparing quote packages, and ensuring tracking systems are accurately maintained.
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- Resource Coordination: Assisting with the planning and scheduling of work, including the requisitioning of equipment and materials.
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- Administration: Delivering timely invoice authorisations and customer billing support to a high standard.
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- Process Improvement: Contributing to identifying service enhancements to increase the efficiency of the operational area.
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What You Need to Be Successful

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To thrive in this role,



you will be a customer-focused professional who enjoys working in a partnership environment.

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The ideal candidate will possess:

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- Experience: Solid general administrative experience and strong computer literacy.
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- Industry Knowledge: Prior local government experience is highly desirable.
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- Technical Skills: High-level organisational and time management skills.
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- Systems: Experience with SAP / SAP Ariba is highly desirable.
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- Communication: Strong interpersonal skills and a commitment to solving customer issues.
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- Analytical Ability: Demonstrated problem-solving and analytical skills.
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- Requirement: A current Criminal History Check is mandatory for this position.
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What You'll Receive

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- $54.39 per hour plus super.
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- Chermside & Eagle Farm location with onsite parking available.
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- 36.25-hour week (5 x 7.25-hour days).
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- Initial 6 month contract with potential for extension
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Why work with Randstad?

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- Support: A dedicated consultant as a point of contact.
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- Rewards: Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.
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- Wellbeing: A free Employee Assistance Program providing you and your family with access to skilled support services.
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- Technology: Access to your payslips at the click of a button via our MyRandstad App.
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- Convenience: A weekly pay cycle which gives you access to your wages sooner rather than later.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 Band 3 - Product Support Officer (Queensland)
🏢 Randstad
📍 Queensland