Job Description

Senior Medical Administration Coordinator

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Westgate Medical Centre – Hoppers Crossing VIC

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Westgate Medical Centre is a modern, busy general practice providing comprehensive healthcare services to our growing community. We are committed to delivering outstanding patient care while supporting our clinicians with effective systems and robust operational processes.

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We are seeking an experienced Senior Medical Administration Coordinator to join our team and play a key role in the day-to-day administration and operational support of our medical practice.

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Reporting directly to the Operations Director, you will ensure the smooth running of daily clinical administration while providing expert support in Medical Director, Pracsoft and Medicare processes.

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About Us

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Westgate Medical Centre is a modern, busy general practice providing comprehensive healthcare services to our growing community. We are committed to delivering outstanding patient care while supporting our clinicians with efficient systems and strong operational processes.

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We are seeking an experienced Senior Medical Administration Coordinator to join our team and play a key role in the day-to-day administration and operational support of our medical practice.

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Reporting directly to the Operations Director, you will ensure the smooth running of daily clinical administration while providing expert support in Medical Director, Pracsoft and Medicare processes.

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About the Role

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This is a hands‐on operational position suited to someone with strong experience in general practice administration rather than business management.

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Key responsibilities include:

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- Coordinate daily reception and front desk operations
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- Support General Practitioners and clinical staff
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- Manage Medical Director and Pracsoft administration
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- Configure appointment books and provider schedules
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- Medicare, DVA and billing administration
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- Process Medicare claims and resolve rejected claims
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- Maintain PRODA and practice registrations
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- Support accreditation activities
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- Monitor recalls, reminders and results workflows
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- Coordinate new GP onboarding and system setup
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- Develop and improve administrative procedures
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- Maintain practice policies and operational documentation
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- Liaise with pathology, radiology and other healthcare providers
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- Order medical and office supplies
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- Assist with staff training on practice systems
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- Support quality improvement initiatives
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About You

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To be successful, you will have:

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- Minimum 3 years' experience in a General Practice
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- Advanced Medical Director Clinical and Pracsoft experience
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- Excellent understanding of Medicare billing
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- Experience with PRODA and AIR
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- Knowledge of DVA and chronic disease management billing
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- Strong understanding of general practice workflows
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- Understanding of payroll and rostering systems
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- Excellent organisational skills
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- High attention to detail
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- Strong communication skills
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- Ability to work independently
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- Strong problem‐solving skills
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- Intermediate to advanced Microsoft Office skills
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Desirable:

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- Experience with accreditation (AGPAL or RACGP Standards)
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- Experience onboarding doctors (VR, IMG etc)
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- Quality improvement experience
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What We Offer

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- Stable full‐time / Part‐Time position
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- Supportive leadership team
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- Modern medical centre
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- Opportunity to improve systems and processes
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- Professional development opportunities
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- Competitive salary based on experience
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📌 Senior Medical Administration Coordinator (Williamstown)
🏢 Westgate Medical Centre
📍 Williamstown