Greenbank Services Club has an exciting prospect for motivated, committed and energetic supervisors to join our team!
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About us ...
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As a leading entertainment venue in SEQ,Greenbank Services Clubencompasses a 300 machine gaming floor, Gardens Café, Eats On Anzac restaurant, multiple function rooms & bars and a fully supervised Kids Club Room.Partnered with 5 star customer service, our members and guests will receive a customised experience upon each and every visit.
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About the Role ...
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- Maintaining and developing relationships with members
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- Operation of 300 gaming machines
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- Ensuring compliance with liquor & gaming regulations
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- Providing direct feedback to management
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- Maximising the patron satisfaction levels by driving service standards
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- Supervising & coaching a dynamic team
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- Managing and leading as required to maintain an efficient department
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Your role will be to enhance customer service, achieve individual and team KPIs, meet financial targets and coach and motivate your team.
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A front of house, hands-on role, you will bring proven experience of floor operations including cash handling, staff management, a decisive personality and the ability to communicate with a diverse membership demographic. An eye for detail and a transparent understanding of compliance and necessary legislation is imperative.
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About you ...
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As someone with previous experience in the hospitality or a customer related industry,
you will possess a passion for delivering excellent customer service. You will have a willingness to build long-termrelationships with customers and will have impeccable grooming, presentation and communication skills.
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As a member of our team, you will have the skillset to work both independently and in a team environment. You will also need to have a flexible approach to shift work, 7 days per week, including public holidays.
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To be successful in this role you would need to possess the following:
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- Demonstrated strong leadership skills
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- Knowledge of aspects of compliance with relevant legislation
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- Proven ability to coach employees of all levels and abilities
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- Proven ability to deal with a diverse demographic
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- Ability to improve communications and form strong customer relations
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- Effective time management and organisational skills
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- Immaculate personal presentation and service
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Requirements and Qualifications:
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- Previous experience (minimum 2 years) in a similar role
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- Responsible Service of Alcohol certificate
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- Responsible Service of Gaming Certificate
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- Comply with the current vaccine mandate as directed by Queensland Health
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- Experience in conflict resolution and employee engagement
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- Working rights in Australia
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If you are ready to take on a new challenge, are passionate about customer service and recognise the tremendous opportunity that this role offers, we want to hear from you!