Job Description

Australian-founded in 2007, Eziway is a growing salary packaging provider with nearly 120 people partnering with 500+ employer groups across every state. Our people aren't just employees — they're the reason we succeed.

n

The Role

n

Eziway Salary Packaging provides outsourced salary packaging services to FBT-exempt organisations including charities, public health, community and disability service providers. You'll manage a designated portfolio of clients — from doctors to aged care workers — as their primary point of contact for all things salary packaging, using our own in-house software. It's a fast-paced, rewarding environment working alongside the frontline of Australia's health sector, on a rotating roster (8am, 9am and 10am starts).

n

How You'll Work

n

Reporting into the team, you'll:

n

Act as the primary point of contact for Eziway salary packaging clients

n

Answer incoming calls and assist with enquiries in line with our service offering

n

Process the salary packaging lifecycle — account creation, documentation and terminations

n

Use Eziway's software for data entry, client file updates and record accuracy

n

What You'll Own

n

Client Portfolio — Own a designated set of client accounts, delivering a superior salary packaging experience end-to-end

n

Enquiry Handling — First point of contact for incoming calls and client queries

n

Lifecycle Processing — Account creation, documentation and terminations across the salary packaging cycle

n





Records & Data — Accurate data entry and file maintenance using Eziway's in-house software

n

What We're Looking For

n

Salary packaging or novated lease experience highly regarded, not essential

n

Customer service experience with a genuine willingness to deliver superior service

n

High attention to detail and strong interpersonal skills

n

Ability to multitask, prioritise and meet KPIs

n

Excellent verbal and written communication skills

n

Proficient in Microsoft suite, comfortable picking up recent systems

n

Typing speed of 40wpm with 95% accuracy

n

Availability for a rotating roster with 8am, 9am and 10am starts

n

What's in it for You

n

A 35-hour week, 9–5 — because your time outside work matters too

n

Work close to home, skip the city traffic

n

Free onsite parking, one less thing to think about

n

Genuine career growth in a business that's still scaling

n

Access to an Employee Assistance Program

n

We strongly encourage applications from individuals of Aboriginal and Torres Strait Islander descent. In accordance with our commitment to fostering a diverse and inclusive workforce, we actively seek to provide equal employment opportunities to all individuals, with particular emphasis on enhancing representation from Aboriginal and Torres Strait Islander communities.

n

Please note, applicants must have the right to work in Australia. As part of the recruitment process, you may be required to undergo a police and medical check for security clearance pertaining to specific job requirements.

#J-18808-Ljbffr

📌 Customer Service Officer (Dalmore)
🏢 seek.com.au
📍 Dalmore