Job Description

Please note the following key details:

n

Part time - 18.75 hours per week

n

Monday, Thursday & Friday

n

9.15am - 4.15pm

n

Do work that matters

n

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

n

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives and be there for them when they need us.

n

See yourself in our team

n

As a Customer Banking Specialist based out of our Forster VillageBranch you will:

n

n
- Deliver a seamless experience by responding to customers' transactional banking needs.
n
- Process a range of transactions, including deposits, withdrawals, transfers, bank cheques and CommFX.
n
- Conduct financial health checks to understand customers' needs and identify opportunities for tailored products and services.
n
- Assist with cash handling and ATM procedures.
n
- Educate customers on in-branch technology and digital banking solutions, demonstrating how these tools can simplify their banking.
n
- Follow the Bank's processes and procedures,



ensuring accurate reconciliation of transactions, reviewing financial positions and upholding our strong risk culture.
n
- Engage in meaningful conversations to support customers' broader banking needs, including Home Loans, Business Banking and Financial Advice.
n
- Handle enquiries, maintain accounts and process applications for credit products.
n
- Problem-solve effectively, providing solutions while championing compliance and risk management practices
n

n

We're interested in hearing from people who have:

n

n
- A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position
n
- A genuine interest in improving the financial wellbeing and lives of our customers
n
- The ability to ask the right questions, respond to customers' needs and refer them to the relevant team members in order to better serve them
n
- Excellent communication skills & willingness to contribute to a collaborative culture
n
- Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
n

n

With us, you'll help customers make the right financial decisions and achieve their dreams.

n

'Aboriginal &/or Torres Strait Islander people encouraged to apply

#J-18808-Ljbffr

📌 Customer Banking Specialist - Forster Village
🏢 Commbank
📍 Forster