Job Description

Medical Receptionist / Medical Administrator

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Eye Care Specialists Sunshine Coast Pty Ltd - Maroochydore QLD

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Medical Receptionist / Medical Administrator

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Part-Time or Casual | Ophthalmology | Maroochydore, Sunshine Coast

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About Us

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Eye Care Specialists is a highly regarded and well-established specialist ophthalmology practice with clinics located in Maroochydore & Gympie.

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We are committed to providing a high standard of specialist eye care while creating a professional, welcoming and supportive environment for our patients and team.

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About You

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We are seeking an experienced, motivated and enthusiastic Medical Receptionist / Medical Administrator to join our team on either a part-time or casual basis.

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We are looking for someone who takes pride in their work, communicates confidently and professionally, and genuinely enjoys providing an exceptional patient experience.

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You will be organised, reliable and proactive, with excellent attention to detail and the ability to take initiative. Your personal presentation, work ethic and communication skills will be of a high standard.

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Most importantly, we are looking for someone with a positive attitude who enjoys being part of a team and is interested in developing their skills and progressing within a specialist medical environment.

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The Role

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The position is primarily based at our Maroochydore clinic, with the possibility of occasional shifts at our Gympie clinic as required.

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Your responsibilities will include:

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- Greeting and assisting patients attending the practice
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- Managing telephone and patient enquiries
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- Scheduling and coordinating patient appointments
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- Processing accounts, invoicing and issuing receipts
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- Medicare, private health fund and third-party billing
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- Providing administrative support to our ophthalmologists and clinical team
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- Assisting department heads with administrative and operational requirements
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- Maintaining practice documentation, policies and procedures
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- Supporting the day-to-day operation of a busy specialist medical practice
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Surgical Administration

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An important part of this position will be developing skills in our surgical administration and booking processes.

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You will receive training to assist with:

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- Surgical counselling and patient education
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- Coordinating and scheduling surgical procedures
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- Preparing surgical quotations and financial information
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- Liaising with patients, surgeons, hospitals and health funds
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- Managing the administrative requirements associated with a patient's surgical journey
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- Supporting the operational aspects of our surgical booking process
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Previous surgical booking experience is highly regarded but is not essential for the right candidate, as training will be provided.

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Skills & Experience

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The successful candidate will ideally have:

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- A minimum of 3 years' experience in medical reception or medical administration
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- A strong work ethic, excellent attitude and team-oriented approach
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- Excellent verbal and written communication skills
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- A warm, professional and enthusiastic manner when interacting with patients
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- Exceptional attention to detail and organisational skills
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- The ability to prioritise and perform effectively in a busy environment
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- Initiative and the ability to learn new skills and systems quickly
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- The ability to follow established processes while also working independently
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- Strong customer service and problem-solving skills
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- A sound understanding of Medicare, private health funds and third-party billing
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- Proficiency with Microsoft Office and confidence learning medical software
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- Experience with surgical quoting, bookings and billing will be highly regarded but is not essential.
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What We Offer

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We believe this is an excellent opportunity for an experienced medical administrator who wants more than a traditional reception role. Remuneration will be competitive and reflective of your experience, skills and demonstrated performance.

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For the right person, there is significant chance to broaden your skills and progress into surgical administration, clinical support, supervisory or management roles within the organization.

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If you are an experienced medical administrator looking to develop your career within specialist medicine and become an important part of a growing ophthalmology practice, we would love to hear from you.

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Please note: Only shortlisted candidates will be contacted for an interview.

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📌 Medical Receptionist / Medical Administrator (Queensland)
🏢 Eye Care Specialists Sunshine Coast
📍 Queensland