National Disability Insurance Agency (NDIA) invites expressions of interest for a General Manager, Engagement and Improvement. You will establish and lead a newly formed division focused on embedding participant voice in policy, service delivery and performance across the Agency.
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You will report to the Deputy Chief Executive Officer, bringing together engagement, complaints, critical incidents and improvement into an integrated function that informs strategic decisions and operational practice
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📌 Head of Participant Experience & Service Improvement (New South Wales)
🏢 The Mandarin
📍 New South Wales
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