Job Description

Australian Concert & Entertainment Security – Sydney CBD NSW

n

ACESGroup – Where Innovation Meets Security

n

At ACESGroup, we have always been a leader in combining operational expertise with cutting-edge technology. Our point of difference is clear: we do not just use technology: we build it.
n Across every division, from frontline operations to corporate services, our bespoke software tools are transforming how we work, improving safety, efficiency, and decision-making in real time.

n

Our technology is not solely for internal use; it is proven, commercial-grade innovation trusted by clients and organisations across Australia and internationally.

n

ACESGroup is not a guard supply company with technology in the background, we are a technology innovation company with a high-tech guarding division.
n We are shaping the future of the security industry by integrating people, systems, and smart technology to deliver safer, more connected environments.

n

At ACESGroup, innovation is part of how we speak, teach, and operate, and we are seeking team members who wish to develop and grow with us.

n

About the Role
n This role is ideal for individuals who take pride in responsibility, sound judgement, and operational excellence. As a Control Room Operator, you will be entrusted with critical decision-making that directly impacts safety, service delivery, and incident outcomes.

n

You will develop a deep understanding of security operations, emergency response coordination, and stakeholder communication, positioning you as a trusted operational hub during high-profile events.

n

High-performing Control Room Operators are often identified as key talent for progression into senior operational roles, including Control Room Supervisor, Operations Supervisor, or broader leadership positions within the organisation.

n

Roles available across multiple locations, including Sydney CBD, Parramatta, Homebush and more.

n

This is a pathway role for those who demonstrate:

n

n
- Strong situational awareness and decision-making capability
n
- Professional communication and escalation judgement
n
- Accountability, reliability, and attention to detail
n
- The ability to lead through calm, clear coordination during incidents
n

n

If you are seeking a role where your capability is recognised, your responsibility is meaningful, and your performance can open doors to future leadership opportunities, this position offers a solid foundation for long-term career growth in the security industry.

n

Key Responsibilities

n

n
- Monitor live operations using CCTV and integrated security systems during events, ensuring compliance with
n
- Respond to alarms and incidents swiftly and professionally, escalating where appropriate
n
- Support emergency response coordination,



relaying accurate information to ground teams and stakeholders
n
- Control access to restricted zones, ensuring only authorised personnel are granted entry
n
- Log incidents and reports with precision, capturing essential details and ensuring accountability
n
- Maintain operational readiness by checking and managing essential equipment and systems
n
- Provide high-quality security services in accordance with client requirements and internal standards
n
- Operate and utilise ACESGroup's technology platforms to support site safety and reporting
n
- Maintain accurate records and complete reports through digital systems
n
- Collaborate with team members and management to enhance operational efficiency
n

n

This is a high-responsibility position suited to someone who works confidently within established procedures, values operational excellence, and takes pride in contributing to the safety and smooth running of public-facing events.

n

n
- Hold a current NSW 1A Security Licence (minimum 12 months).
n
- Have Control Room Operator (CRO) experience – this is essential.
n
- Are confident operating in a rapid-paced, live-event environment, guided by SOPs and real-time updates.
n
- Communicate clearly, stay composed under pressure, and work effectively in a team.
n
- Are flexible and committed to working a 24/7 rotating roster, including nights, weekends, and public events.
n
- Responsible Service of Alcohol (RSA) Competency Card (current)
n
- First Aid and CPR (current)
n
- Superior communication skills (written and verbal)
n
- Exceptional personal presentation
n
- Reliability and punctuality
n
- Ability to work on a 24/7 rotating roster
n
- Ability to pass a LLND (Language, Literacy, Numeracy and Digital) test
n
- Full NSW Driver Licence
n
- Traffic Control and Implement Traffic Management Plan certificates/cards (or willing to obtain)
n
- White Card (or willing to obtain)
n
- Fire Warden + Chief Warden + Confine Small Emergencies (or willing to obtain)
n

n

ACESGroup can assist suitable candidates in obtaining the necessary qualifications via our internal Registered Training Organisation (RTO).

n

What ACESGroup Has to Offer

n

n
- Be part of an organisation that utilises smart technology, digital platforms, and data-driven systems to support and empower our people
n
- Work at Sydney's most iconic and high-profile locations
n
- Uniform provided
n




- Ongoing career development and clear pathways for progression
n
- Training and upskilling through our internal RTO
n
- Be a part of our newly registered and first off Diploma in security technology starting in mid-2026
n
- Convenient sites and transport access
n
- Be part of a team developing security technology such as vision analytics for safety
n
- A growing national company with diverse opportunities across events, venues, and critical infrastructure
n
- Attractive employment conditions
n
- Gain experience using ai for efficient risk management reporting and research.
n

n

About Us

n

For more than 40 years, ACESGroup has been at the forefront of security innovation, combining operational excellence with in-house developed technology to set new standards in safety, service, and performance.

n

We are a leading national provider of integrated security services, protecting a diverse portfolio of public and private facilities. Our personnel keep communities safe across commercial buildings, public precincts, aviation facilities, education institutes, parklands, technology precincts, and major sporting and entertainment venues.

n

Our technology-first approach ensures every team member is supported by intelligent systems that simplify reporting, enhance communication, and strengthen safety outcomes.

n

At ACESGroup, we do not just offer jobs: we build long-term careers within a company that is redefining what security looks like in a digital world.

n

How to Apply

n

This section has been removed in refinement to remove application instructions.

n

AC ESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity.

n

We are an equal opportunity employer, committed to workforce inclusion and diversity. Successful applicants will be subject to relevant background, police, medical, and reference checks.

n

ACESGroup does not accept referrals from recruitment agencies.

n

ABN: 16 002 990 794 | ACN: 002 990 794 | M/L: 404776913 | ASIAL Member: 003749 | RTO: 90024 | VIC: PSBL 813-398-30S
n Australian Concert and Entertainment Security Pty Limited, trading as ACESGroup, Affirm Training, Alleviate Event Administration and Logistics, Event Force, Avert Risk Management, Assure Safety Services, Secured and Secure Domain.

n

Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

n

Sign in to start saving jobs in your profile.

n

Don't have a Jora account? Register with:

n

Do you want to receive recommendations for similar jobs?

n

By creating an email alert, I agree to Jora's Terms and Privacy Policy and can unsubscribe anytime.

#J-18808-Ljbffr

📌 Control Room Operator - Security (New South Wales)
🏢 Australian Concert and Entertainment Security
📍 New South Wales