ARTA is a rapidly growing family run and operated business providing pressure vessel inspections and safety relief valve certifications, compressed air pipework installations across Queensland, Northern NSW and Victoria (pipework only).
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We work with manufacturers, schools, hospitals, councils, mining operations, food manufacturers and industrial businesses to ensure their pressure equipment remains safe and compliant with Australian Standards and WorkSafe legislation.
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As our business continues to grow, we're looking for an experienced Operations & Service Coordinator to become the operational backbone of our team.
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This isn't a standard administration role.
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You will be coordinating technicians, managing compliance schedules, solving daily operational challenges and helping ensure our customers receive exceptional service.
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ABOUT THE ROLE - KEY RESPONSIBILITIES
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- Reporting directly to the Director and Project Manager, you'll coordinate multiple areas of our service operations including:
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- Scheduling pressure vessel inspections across Queensland, Northern NSW
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- Coordinating Safety Relief Valve testing and certification across Australia
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- Scheduling compressed air pipework installation projects across Queensland, Northern NSW & Victoria
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- Managing recurring compliance inspections through our maintenance planning software
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- Coordinating technician daily schedules and daily workloads
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- Planning regional service trips and travel efficiencies
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- Coordinating customer shutdown periods and site access requirements
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- Liaising with direct customers, service providers and multi-site organisations
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- Monitoring inspection due dates and maintaining customer compliance schedules
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- Managing changing priorities and responding to urgent operational requirements
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- Working closely with technicians to ensure jobs run smoothly from booking through to completion
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- Assisting with operational improvements and process development as the business continues to scale
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- Every day will be different, making this role perfect for someone who enjoys solving problems and keeping multiple moving parts organised.
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ABOUT YOU
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- You'll likely have experience in a service coordination, operations coordination or scheduling role within a trade, industrial, facilities management or service-based business.
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YOU WILL IDEALLY HAVE
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- Previous experience coordinating field technicians or service schedules
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- Experience working within a service-based or trade industry
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- Strong organisational skills with the ability to manage multiple competing priorities
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- Excellent communication skills with customers, technicians and suppliers
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- Confidence making decisions and solving day‐to‐day operational issues
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- A proactive approach with the ability to work independently
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- Strong computer skills and the ability to learn new software quickly
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- High attention to detail
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HIGHLY ADVANTAGEOUS
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- Maintenance Planner experience
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- Knowledge of asset maintenance scheduling
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- Understanding of preventative maintenance programs
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- Experience within pressure vessel and compressed air industry
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- Knowledge of pressure vessel inspections or WorkSafe compliance requirements (training provided)
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ESSENTIAL
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- Current Australian Driver Licence
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- Willingness to travel locally for occasional customer visits, technician support and office attendance
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- National Police Check (or willingness to obtain)
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- Working With Children Check (or willingness to obtain)
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- Full Australian working rights
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WHAT WE OFFER
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- Hybrid work environment following initial training
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- Flexible family‐friendly working arrangements
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- Opportunity to increase hours as the business continues to grow
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- A supportive family‐owned business with genuine work‐life balance
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- Variety - no two days are the same
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- Opportunity to build and improve systems rather than simply follow them
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- Ongoing training in a specialised industry
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- A role where your ideas genuinely make a difference
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THIS ROLE WOULD SUIT SOMEONE WHO...
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- Loves organisation and planning
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- Enjoys solving operational puzzles
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- Can think three steps ahead
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- Thrives in a fast‐paced setting
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- Enjoys building relationships with customers and technicians
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- Wants to be part of a growing business where they can make a genuine impact.
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📌 Operations & Service Coorindator (Part-Time) (City of Gold Coast)
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📍 City of Gold Coast
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