Job Description

This is a specialist medical reception role within Queensland Oral & Maxillofacial Surgeons (QOMS), a highly regarded surgical practice.

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The role combines high quality patient service with complex appointment management, surgical bookings, billing and medical administration.

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As one of the first points of contact for patients, you will play an important role in their experience with QOMS. You will also help coordinate the many moving parts behind a busy specialist surgical practice.

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Your responsibilities will include:

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- Managing patient enquiries, appointments and communications
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- Booking consultations, surgical procedures and follow-up appointments
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- Coordinating surgical bookings with hospitals and anaesthetists
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- Liaising with referring dentists, GPs, hospitals and other specialists
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- Preparing theatre lists and associated patient documentation
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- Providing patients with pre-operative and post-operative information
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- Processing accounts, invoicing, receipting and payments
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- Managing Medicare and private health fund claims
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- Maintaining accurate and confidential patient records
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- Supporting the smooth day-to-day operation of the practice
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About You

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You are an experienced medical, dental or specialist receptionist who genuinely enjoys working with patients.

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You communicate clearly and professionally, particularly when patients may be anxious or dealing with unfamiliar procedures. You are organised,



accurate and comfortable managing competing priorities within a busy clinical environment.

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You will need

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- Previous medical, hospital or specialist reception experience
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- Strong patient service, confidentiality and interpersonal skills
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- Basic to advanced knowledge of HICAPS, EFTPOS, Medicare, DVA, Australian Defence Force, Health Fund claiming and strong computer literacy
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- Experience using practice management software such as Genie / Gen2
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- The ability to remain calm, positive and organised juggling multiple responsibilities
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- The ability to be primarily located at the Auchenflower rooms with a car and licence to travel to the Chermside practice on an occasional basis
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- Australian residency and full time work availability Monda
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Why QOMS?

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Queensland Oral & Maxillofacial Surgeons is a specialist practice working across areas including surgical extractions, dental implants, trauma, reconstructive surgery, oncology and pathology.

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You will work alongside experienced specialists and a team committed to high standards of patient care.

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QOMS offers:

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- A varied role within a specialist surgical environment
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- A monthly RDO
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- Exposure to interesting and complex areas of specialist healthcare
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- Wide-ranging work locations - primarily Wesley Medical Centre with occasional cover at Chermside
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- The opportunity to build deeper specialist medical reception experience
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📌 Specialist Medical Receptionist (Queensland)
🏢 IRIS
📍 Queensland