Job Description

We currently have an exciting opportunity to become part of a great team across two accommodation properties that are both locally owned. Each propertyboasts a variety of room types for travelling tourists, families and corporate clientele.

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Aquarius Apartments & Cabinshave a combination of 68 apartments & cabins, along with an indoor heated pool, gym and a playground.

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Commodore Motel Mildurahas 60 rooms along with an outdoor pool and a restaurant which services breakfast for our travelling guests.

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We are looking for someone who is passionate about providing excellent customer service to welcome our guests to their home away from home.

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The successful candidate will be available to work between 25 to 30 hours per week on a rotating roster, 7 days a week including public holidays & weekends (between 6.30am and 7pm, weekend times differ and are subject to change). The role will start as a casual position and will grow to a part time position.

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About the role

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DUTIES

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- Provide personalised and friendly customer service to all guests in person, over the phone and via email.
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- Manage reservations
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- Provide quotes and information about accommodation and available facilities
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- Process payments using computer software and point of sale including EFTPOS
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- Answering phone calls and manage inquiries, take messages and direct phone calls
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- Use computer software including Microsoft Office Suite and roomMaster
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- Accurate processing of cash and balancing in line with company policies
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- Respond to in house guest queries to ensure their stay is enjoyable
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- Work unsupervised and undertake opening and closing procedures as required
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- Respond to general maintenance issues and regularly liaise with cleaning and maintenance team members
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- Assist in the restaurant as required, including table setting, table service, general cleaning and drinks service
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- Assist the team in any duties as they arise that contribute to providing excellence in service to our guests
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- Undertake other duties or training as required
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KEY SELECTION CRITERIA (Skills and experience)

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ESSENTIAL

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- Passion for providing excellence in customer service
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- Abilityto work unsupervised
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- Experience using Microsoft Office Suite
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- Attention to detail and great organisational skills
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- High level of qualified presentation
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- Ability to work in a fast-paced environment
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- Abilityto workon your feet during your shift
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- Physically fit
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DESIRABLE

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- Previous experience in a hotel/accommodation front office position is advantageous
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- Previous experience with a hotel property management system
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Applicants may be required to undergo a National Police Check.

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📌 RECEPTIONIST (Mildura)
🏢 Commodore Motel Mildura
📍 Mildura