Job Description

Your Role as Case Manager – Youth & Health Education Service

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In this position you will provide case management and facilitation services to program clients accessing our service. Community outreach across the Gold Coast is also a component of this role.

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Key responsibilities of this position include:

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- Provide client-centred case management, advocacy and support to help young people achieve their goals and address their individual needs.
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- Develop, implement and review personalised support plans in collaboration with clients.
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- Deliver youth-friendly support, including emotional wellbeing guidance, information and referrals to appropriate services.
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- Facilitate educational programs, workshops and health promotion activities that meet the needs of the target group.
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- Build and maintain strong relationships with community services, stakeholders and partner organisations to support positive client outcomes.
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- Coordinate access to support services and community resources, ensuring clients receive timely and appropriate assistance.
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- Maintain accurate case notes, client records, reports and program statistics in line with organisational requirements.
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- Respond effectively to crisis situations, conduct client assessments and work collaboratively within a multidisciplinary team to achieve program goals.
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This is a part time position consisting of 30 hours per week.

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What We Offer

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- Salary Packaging: As a not- for- profit employer, we offer generous salary packaging benefits that help maximise your take‐home pay.



You can package up to $15,900 each year on everyday living expenses and up to $2,650 on meals and entertainment.
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- Career Advancement Opportunities: We provide ample career advancement opportunities at WMQ, offering diverse pathways for growth and professional development.
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- Wellbeing Support: Access to discounts on private health insurance and gym memberships, and free, confidential counselling through our employee assistance program.
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What We're Looking For

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- A completed degree in relevant social welfare matters and understanding of family relationship issues involving adolescents.
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- Strong case management principals.
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- Experience with intake, advice, advocacy and referrals.
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- Commitment to social justice principals, confidentiality and privacy.
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- Experience in establishing and maintaining agency network relationships within the human service environment to better the needs of young people.
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- Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy)
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- Relevant probity checks required by legislation and WMQ Limited policy.
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- Current Driver's Licence and willingness to travel for work
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Join a Team Where Your Work Truly Matters

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At YHES House, we are a passionate, youth-focused team dedicated to creating a safe, welcoming, and non-judgemental space for young people.

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Our staff and volunteers work together to help young people navigate challenges, build confidence, and work towards their goals. By joining our team, you'll be part of a caring, committed group that puts young people at the heart of everything we do, helping them get their lives on track and thrive.

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📌 Case Manager (City of Gold Coast)
🏢 Wesley Mission Queensland
📍 City of Gold Coast