Job Description

Join a ServiceNow Elite Partner and work on exciting projects across multiple modules (ITSM, ITOM, HRSD, SecOps). Training & Certifications paid for.

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- ServiceNow Elite Partner. Voted #4 Best Place to Work. Flexible hybrid work.
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- Broad variety of projects and customers (private & Government)
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- Supportive team. Training provided, certifications paid for. Learn & Grow!
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Who you'll be working with

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At AC3, our purpose is to make technology real - and as leaders in secure multi-cloud solutions, we get to bring that purpose to life for our customers every day. We're an Australian-owned ICT managed service provider with teams across Australia and New Zealand, supporting enterprise and government customers through secure, scalable technology solutions.

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What sets us apart is our culture - people here have real relationships that go beyond work, and maintaining our awesome culture, supportive spirit, and belief that everyone is heard and treated with respect, is a top priority at AC3.

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We're committed to a workplace that fosters open communication, flexible working arrangements, continuous learning, and providing support to get through life's changing seasons.

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We live by the AC3 way - Work Wise, Work Humble, and Work Honest.

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Who are we looking for?

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We're looking for someone with proven, hands-on ServiceNow experience who enjoys building, scripting, and delivering real solutions.

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In this role, you'll join active projects and be able to make an immediate impact, so it's important you're comfortable working independently and applying your experience from day one.

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It's a outstanding fit for someone who thrives in a practical, delivery-focused environment and takes ownership of delivering high-quality outcomes.

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AC3 is dedicated to grow the representation of women in technology and are warmly encouraged to apply.

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What you'll do?

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- Provide subject matter knowledge on ServiceNow
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- Build and deliver ServiceNow solutions yourself, working closely with the ServiceNow Architects, Engineers, Business Analysts and Testers.
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- Work across different modules such as ITSM, ITOM, HRSD, DevSecOps, etc.
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- Work on integrations via REST APIs, MID Servers, and custom logic
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- Troubleshoot issues without needing escalation or hand-holding
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- Engage directly with customers in technical discussions and solution design
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What we'd love to see?

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We are looking for someone who is passionate about ServiceNow and the benefits it brings to organisations.

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- 2+ years of hands-on ServiceNow development
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- Strong experience across ITSM and other modules (ITOM, HRSD, DevSecOps, GRC, ITAM, CSM)
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- Proven ability to build and implement solutions end-to-end
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- Confidence to handle technical questions and problem-solve in real time
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- Ability to work independently and deliver quickly
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- Relevant Industry certifications such as ITIL, CSA, CIS, etc.
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What will you gain?

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- Company benefits including discounted lifestyle services such as health insurance, salary packaging, hybrid work, and half-day Fridays once a month
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- A culture built on respect, where you can flag conduct that feels off and rely on a fair, confidential process that prioritises your safety and wellbeing.
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- Join supportive colleagues in groups such as Rise Up: a networking group for women in tech to learn in a positive and safe environment and Speak Up Advisors: a group who help maintain a safe space for raising concerns.
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- Access to training and career development opportunities, that helps some 30 AC3ers progress year on year.
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- Flexible Hybrid work options and real work life integration
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- $110,000-$120,000 + Super +bonus + Allowances + Benefits
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- Convenient CBD location with modern offices
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Even if you don't check every box, your passion and curiosity matter. If this role excites you, we would love to see your application.

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📌 ServiceNow Developer (Queensland)
🏢 AC3
📍 Queensland