Job Description

The Pavilion on Northbourne is a 4.5 star hotel located minutes from the CBD offering 156 hotel rooms and apartments, restaurant, bar and 4 function rooms.

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The Pavilion on Northbourne is part of the Capital Hotel Group offering 579 rooms in Canberra across 3 hotels. A career with the Capital Hotel Group will open a world of opportunities. You will discover a company that values individual excellence, and is motivated to provide a level of service which is excellent, innovative and customer driven.

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We are looking for an outstandingfull time duty manager, whois a team player, and likes to have fun while getting a very important job done. Our standards are high!We will train; however prior experience is required.

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About the Role

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Reporting directly to our Front Office Manager, the Duty Manager will be responsible for the effective supervision of the front office team to ensure seamless daily operations. This role requires a agile individual who is committed to providing outstanding guest experiences while effectively managing front office functions.

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Key Responsibilities

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Ensure all employees receive proper training and provide excellent guest service.

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Oversee cash handling procedures and advise guests on promotions in line with company policies.

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Greet and acknowledge guests promptly and courteously.

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Prepare for guest arrivals and departures, ensuring a smooth check-in and check-out process.

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Update guest profiles and reservations in Opera Cloud.

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Manage inventory for front office and housekeeping departments.

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Coordinate with housekeeping, room service, maintenance, and security to meet guest needs.

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Handle group and corporate reservations, special requests, room assignments, and guest complaints.

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Contribute to front office policy development, risk management, and operational objectives, ensuring guest and employee health and safety and protection of hotel assets.

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About You

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We are seeking a dedicated hospitality professional with:

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2+ years of front office supervisor or duty manager experience

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Strong understanding of Revenue and Reservations Management(RMS Cloud, Opera, Protel, etc.)and computer literacy – Opera Cloud experience an advantage.

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A passion for guest service and creating memorable stays.

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Excellent communication, problem-solving and leadership skills.

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Strong organisational abilities and attention to detail.

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Flexibility to occasionally cover other shifts (no overnights) and some public holidays.

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Excellent time management skills and the ability to work under pressure.

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Flexible approach in adapting to guest

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What you can expect from us

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- Staff discounts on accommodation and F&B;
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- Mentoring and support to be the best version of you
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- Flexible working arrangements - where role permits
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- Free onsite car parking
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#J-18808-Ljbffr

📌 Duty Manager (Canberra)
🏢 Capital Hotel Group
📍 Canberra