Job Description

Medical Receptionist / Administration Officer
n Re-Fit Physiotherapy – Rouse Hill, NSW

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Re-Fit Physiotherapy is a growing allied health practice providing high-quality physiotherapy, rehabilitation, and NDIS services across Sydney. We are seeking a friendly, professional, and highly organised Medical Receptionist / Administration Officer to join our team at our Rouse Hill clinic.

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This position is currently part-time, with a clear pathway to full-time employment for the right candidate from 2027 as we continue our expansion and open our new Bella Vista clinic.

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About the Role

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As the first point of contact for our clients, you will play a vital role in ensuring the smooth day-to-day operation of the clinic. You will be responsible for providing exceptional customer service while managing a variety of administrative and reception duties.

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Essential Requirements

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- Previous experience working in a medical, physiotherapy, or allied health clinic
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- Strong working knowledge of Cliniko (essential)
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- Experience using Tyro Health and HICAPS claiming systems (essential)
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- Excellent communication and interpersonal skills
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- Strong organisational and time management abilities
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- Ability to work independently and as part of a team
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- High attention to detail and accuracy
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- Proficient computer and administrative skills
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Key Responsibilities

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- Managing appointment bookings and diary scheduling through Cliniko
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- Greeting patients and providing outstanding customer service




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- Processing payments through Tyro Health and HICAPS
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- Managing Medicare, private health, NDIS, DVA, and WorkCover enquiries
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- Handling incoming phone calls, emails, and patient correspondence
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- Maintaining accurate patient records and documentation
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- Processing invoices and assisting with accounts administration
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- Supporting clinicians with general administrative tasks
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- Ensuring the reception area remains professional and welcoming
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What We Offer

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- Supportive and friendly team environment
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- Opportunity to grow with an expanding allied health organisation
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- Clear progression from a part-time role to a full-time position in 2027
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- Opportunity to be part of the launch and growth of our current Bella Vista clinic
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- Ongoing training and professional development
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- Competitive remuneration based on experience
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How to Apply

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If you have experience with Cliniko, Tyro Health, and HICAPS and are passionate about delivering exceptional customer service, we would love to hear from you.

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Please submit your resume and a brief cover letter outlining your relevant experience.

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- Re-Fit Physiotherapy Helping people move better, recover faster, and live healthier lives.
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📌 Medical Receptionist (New South Wales)
🏢 Re-Fit Physiotherapy
📍 New South Wales