Job Description

Administration / Job Coordinator (22–33 Hours Per Week)

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Location: Gympie, QLD

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Please note: This position is 22–33 hours per week and is not suitable for applicants seeking school hours, as shifts are worked on a rotating roster.

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Trio Automotive Group Pty Ltd is seeking a professional and motivated Administration / Job Coordinator to join our expanding operations based in Gympie, QLD. This is an exciting opportunity to play a key role in coordinating our nationwide towing and roadside assistance services in a fast-paced, high-volume setting.

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Trio Automotive Group operates 24/7 towing and roadside assistance services across multiple regions throughout Australia. We're looking for a team player with excellent communication skills, a sharp eye for detail and a passion for delivering outstanding customer service. If you thrive under pressure and enjoy working in a fast-moving environment, we'd love to hear from you.

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What You'll Be Doing

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- Coordinating and dispatching towing jobs efficiently across various Australian regions.
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- Managing high volumes of incoming calls and dispatch requests professionally.
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- Communicating with drivers and customers to ensure accurate and timely job allocation.
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- Updating job statuses in dispatch software and maintaining accurate records.
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- Monitoring job progress and resolving issues as they arise in real time.
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- Working closely with other departments to ensure seamless operations.
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- Processing customer payments, generating invoices and following up outstanding accounts to support accurate reconciliation and cash flow.
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- Providing general administrative support.
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- Managing shared inboxes and responding promptly to customer and internal enquiries.
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- Preparing reports, spreadsheets and other administrative documents as required.
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- Undertaking other general office administration duties as required.
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What We're Looking For

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- Excellent communication and customer service skills with a confident phone manner.
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- Experience in transport, logistics, dispatch or customer service is preferred but not essential.
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- Strong computer skills and confidence using technology.
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- Ability to multitask and remain calm under pressure.
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- Strong problem-solving skills with excellent attention to detail.
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- Ability to work independently and as part of a team.
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- Reliable, adaptable and committed to achieving company goals.
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Requirements

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- Must reside in the Gympie Region, QLD.
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- Current driver's license and reliable transport.
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- Willingness to complete training and learn Trio Automotive Group's systems and processes.
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- Availability to work 22–33 hours per week on a rotating roster, including a mix of weekdays & Weekends.
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📌 Administration/ Job Coordinator (Gympie)
🏢 Trio Automotive Group
📍 Gympie