Job Description

Customer Service & Operations Officer | Big 4 Bank

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- Location: Parramatta (Hybrid workflow after training)
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- Contract: 12-Month Contract
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- Hours: Monday - Friday, 9:00 AM - 6:00 PM
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Are you a sharp, energetic, and detail-oriented professional looking to launch your career within Australia's booming financial sector?

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We are currently seeking enthousi, dynamic individuals who thrive in fast-paced environments to join the Corporate & Institutional Banking Operations division of a Big 4 Bank. If you are smart, incredibly organised, and passionate about delivering an exceptional customer experience, this is the perfect career springboard for you!

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The Role

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In this role, you will be the driving force behind the bank's day-to-day service delivery, managing a seamless blend of administration and customer interaction. You won't just be processing requests; you will be solving problems and ensuring business clients receive top-tier service.

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Your daily responsibilities will include:

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- Customer Service Excellence: Handling a balanced mix of inbound and outbound calls, specifically communicating with business customers regarding their accounts, transactions, and daily enquiries.
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- Data Entry & Administration: Utilising banking systems to input data, log notes, and process customer fulfillment requests with a high level of accuracy.
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- Workflow Prioritisation: Managing multiple tasks simultaneously, balancing high attention to detail with sharp time management skills to meet daily service agreements.
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- Collaborative Teamwork: Working closely with your immediate team members and wider business partners to share knowledge and resolve complex queries.
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- Compliance & Integrity:



Adhering strictly to standard banking protocols, risk governance, and regulatory requirements.
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About You

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This is an entry-to-mid-level banking opportunity designed for someone who is quick on their feet and eager to learn.

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We are looking for candidates who possess:

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- A Customer-First Mindset: You genuinely enjoy helping people and possess excellent interpersonal, verbal, and written communication skills.
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- Strong Prioritization & Time Management: The ability to stay organized and manage multiple priorities seamlessly in a bustling environment.
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- Outstanding IT Skills: You are comfortable picking up new software quickly; experience with MS Office (Word, Excel, Outlook) is essential, and any exposure to internal databases is a huge bonus.
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- Meticulous Attention to Detail: You catch the small things that others miss, ensuring high quality on every piece of administration.
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- A Collaborative Attitude: You are a positive, proactive team player who loves contributing to a excellent workplace culture.
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What's in it for You?

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- Big 4 Bank Footprint: Gain invaluable experience and resume equity working with one of Australia's premier financial institutions.
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- Hybrid Flexibility: Enjoy the best of both worlds with hybrid work-from-home options once you are fully up-to-speed and trained.
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- Modern Parramatta Offices: Work out of a vibrant, highly accessible commercial hub in Western Sydney.
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- Great Work-Life Balance: No weekend work, enjoy a consistent Monday to Friday roster.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 Banking Operations Specialist (New South Wales)
🏢 Randstad
📍 New South Wales