Job Description

If you are looking to develop your career in personal injury and can bring a background in claims management and assurance preferably in the Comcare scheme, then look no further, this is the job for you! You will join a team embarking on a unique case management service to improve outcomes for injured workers and employers within the Comcare Licensee scheme.

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You will provide specialist technical advice, reconsideration management, quality assurance, coaching and training across our Comcare claims team to drive legislative compliance, claims excellence and continuous improvement.

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A full-time hybrid position, we offer comprehensive training, competitive benefits, and most importantly a culture that embraces your contribution to our growing organisation.

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Responsibilities

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Provide specialist technical claims advice across a diverse portfolio of SRC Act claims, including current and long tail claims, and lead the coordination and completion of reconsiderations.

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Deliver prompt, accurate and effective technical guidance to Case Managers and Senior Case Managers on legislative, legal and complex claims strategies.

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Work closely with the Leadership Team to provide strategic guidance and support to maximise outcomes for clients and injured workers.

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Develop and implement a comprehensive quality assurance plan to include formal audits, file reviews, health checks and technical escalations

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Identify, develop and deliver coaching, training and upskilling programs to build the technical capability of the Comcare claims team.

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Ensure compliance with the SRC Act, Comcare regulatory requirements, relevant legislation, industry codes and company policies.

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Actively monitor legislative developments, regulatory changes, Comcare guidelines, policy modifications and industry trends to maintain and continuously develop technical expertise.

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Identify opportunities to review, develop and modify processes, procedures, standards and guidelines that support innovation, improved performance and improved customer experience.

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Act as a subject matter expert for escalated or complex claims decisions and disputes.

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Collaborate with the Leadership Team on strategic initiatives and continuous improvement projects.

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About Lawson

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For over two decades, Lawson has been a trusted provider of advisory, claims management, return-to-work, and injury management to insurers, regulators and employers across Australia

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📌 Technical and Assurance Specialist (Victoria)
🏢 LAWSON
📍 Victoria