Job Description

Our team within IKEA

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At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

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We are guided by our cultures & values, creating a great place to work.

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We stand for equality, diversity and inclusion.

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We care about people & planet and promote health & wellbeing.

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We nurture your development and provide career opportunities to unlock your potential.

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What you need to know

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Working at IKEA has its benefits and rewards:

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- $28.31 base hourly pay rate
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- Above award rates and penalty rates (including Sunday and Public Holidays)
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- 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
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- 24/7 access to our Employee Assistance Program for health and wellbeing support
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- 15% Co-worker discount
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- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
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- Co-worker uniform provided
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- Free Co-worker parking
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- Free advantages membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
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- Bonus programme (where eligible)
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- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
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Additional Information

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- This role is Permanent, Part-time, 50hrs/fortnight
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- Applications close Monday 17 August 2026
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- The working hours for this role will be between 7am - 10pm
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- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday)
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About this work area

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As Customer Coordinator your responsibilities will include, but are not limited to:

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- Together with the team, establishing a mindset of a first time right for every customer that chooses to shop with us.
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- Supervising the daily operation of the team to ensure a positive customer journey.
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- Liaising with leaders and providing feedback on daily areas of team performance and functional activities.
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- Securing the daily operations for co-workers and customers while troubleshooting and providing solutions and corrective actions where needed.
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- Optimising the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge to ensure customers receive consistent information throughout their shopping journey.
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- Recording information accurately in the relevant systems in order to make improvements to the customers' future shopping experiences.
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As a Customer Coordinator you are:

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- Passionate about the customer experience and home furnishings.
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- Able to remain calm and assertive under pressure.
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- Motivated to continuously uphold and improve the customer journey to create an unforgettable and rewarding experience for all of our customers.
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- Confident in multitasking, being able to coordinate co-workers, delegate tasks and prioritise workload to achieve the best outcomes for the co-workers, customers and business.
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📌 Customer Coordinator (Perth)
🏢 Ikea Gruppe
📍 Perth