We're looking for an experienced front office qualified to join our boutique Darling Harbour property. This is a hands‐on role for someone who takes pride in delivering polished guest service and can run the front desk with confidence and minimal supervision.
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Depending on experience, the role may be offered at Senior Front Office Agent or Front Office Supervisor level.
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Key Responsibilities
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- Deliver a consistently high standard of guest service and resolve guest issues promptly and professionally across check‐in, check‐out and guest enquiries
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- Manage room reservations, allocations and tasks in the PMS
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- Coordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are met
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- Respond to booking enquiries across all channels
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- Maintain accurate guest records and uphold privacy and data‐handling standards
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- Monitor guest reviews and feedback and flag recurring issues
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Skills and Experience
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- Experience in hospitality with 2–5 years of delivering elevated, guest‐first service
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- Ability to multitask and stay organised in a fast‐paced environment
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- Strong computer literacy with the ability to learn new software and systems quickly
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- Experience with a hotel PMS a plus, but not required
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- Able to work independently
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- Excellent verbal and written communication skills
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- Strong attention to detail
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- Well presented, professional and calm under pressure
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- Full working rights in Australia
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For the Supervisor level
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- Experience guiding or supporting front office team members on shift
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- A proactive approach to improving front office processes and service standards
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Working days: Monday to Friday, 8am to 3:30pm.
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📌 Senior Front Office Agent / Front Office Supervisor (New South Wales)
🏢 Kith Hotel Darling Harbour
📍 New South Wales
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