Job Description

Making a difference isn't just our purpose, it's what motivates our people every day. For us, work is not about ticking a box. It's about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.

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MMS Customer Service Advisor roles to be filled with the below starting dates:

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Melbourne: 31st August 2026 - Maxxia Novated Leasing

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Here'show you will make a difference in this role...

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As aCustomer Service Advisor, you are the face of MMS. Our contact centre provides personal and empathetic customer service to a broad range of clients across multipleplatforms answering queriesregardingSalary Packaging and Novated Leasing. You will deliver high-quality customer service within an inboundcontactcentre environment through real-time interactions across phone and digital channels.

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Within your role you willassistinresolving customer enquiries at first point of contact, balancing service,qualityand productivity outcomes.

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At MMS clear expectations help our people Be the Difference.

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Your key responsibilities in this role will include:

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- Providefirst contact resolutionacross inbound calls and digitalchannels
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- Identifystandard enquiries from complex or high-risk matters, escalating whererequired.
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- Maintainaccuratecustomer records and case notes to support continuity,complianceand auditability.
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- Provide clear and consistent communication, including outcomes, nextstepsand expectedtimeframes.
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- Handlecustomer interactions in line with organisational standards, including de‐escalating complaints and meeting performance expectations.
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To be considered for this role you will have:

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- Experience in a contact centre or customer service environment
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- Demonstrated experienceusingmultiple systems andmaintainingdocumentation.
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- Sound judgement and the ability to make decisions
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- The necessary resilience to work in a rapid‐paced environment.
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What we can offer you:

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- Novated leasing benefits and discounts
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- 12 weeks paid parental leaveand access to our Parents Portal
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- Comprehensive learning and development opportunitiesto support your career growth
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- Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
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- Default Income Protection Insurancereimbursed for members of the MMS Default Super Fund
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- Exempt Employee Share Plan
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Everyone Matterswe hold a collective commitment to foster an environment where all differences are valued and respected.

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We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.

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We embrace hybrid working and welcome conversations about flexibility.

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We value the skills and attributes veterans can bring to our organisation.

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Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.

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We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

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If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at ***************@mmsg.com.au

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📌 Customer Service Advisor (Victoria)
🏢 Mcmillan Shakespeare
📍 Victoria