You will be a detail oriented and organized individual to join the client team as Service Desk Technicians in a supervisory and technical role. In this role you will assess, supervise, coordinate and perform servicedesk operations with technicians on behalf of existing clients within the Dental Industry Australiawide.
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Key Responsibilities
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- Coordinating with internal and external stakeholders to manage service requests
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- Guaranteeing the smooth deliveryof IT solutions and services
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- Managing schedules ×heets for a team of techniciansand handling escalations from customers
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- Supporting the continuous improvement of delivery processes and methodologies
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- Handling the reception, triage, and assignment of all onsite requests, tickets and tasks
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- Overseeing service operations and delivery and coordinating with account managers
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- Developing and maintaining trainingimprovement plans, schedulesand status reports
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- Resolving remote tickets
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Requirements
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To be successful inyour application, you will need:
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- Outstanding stakeholder management skillswith the capability to garner support for service managementinitiatives
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- Demonstrated expertise in workforce scheduling and planning and are beneficial
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- Experience workingfor a Managed Service Provideror Consultancy.
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- Access to a car and a valid driver'slicense
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- Project Management Professional (PMP), Microsoftand ITIL certifications and ConnectWise experience beneficial
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What is onoffer
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- Permanent role with positive pay
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- Specialised industry experience
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- Experience workingfor a Managed Service Provideror Consultancy.
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Other titles for this rolein other organisation might be: Service Desk Coordinator, Helpdesk Coordinator,Dipatcher, Service Desk 2IC