Job Description

About us

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At Motorserve, we are not just about repairing cars, we are about creating confidence on the road and building a workplace where our people thrive. For over 20 years, Motorserve has been a trusted name in the automotive servicing, repairs, and maintenance industry across Australia. As part of the IAG/NRMA family, we combine the strength of a leading insurance group with the hands-on expertise of a dedicated service team.

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Our mission is to deliver exceptional workmanship and customer care every time. With a growing team nationwide and a reputation for quality, we are expanding fast and we want passionate, skilled technicians to grow with us.

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Responsibilities

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- Deliver industry leading service by proactively reviewing and monitoring jobs then communicating updates to customers.
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- Be responsible for ensuring a timely sequenced site, maintaining appointment bookings to meet and maintain service levels.
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- Answer internal and external customer enquiries via multiple methods including face to face, system requests and email
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- Support customers with general repair related enquiries throughout their customer experience journey.
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- Receive and manage customer complaints.
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Requirements

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- Strong oral and written communication skills.
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- Ability to work in a fast-paced environment
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- Organisational skills with the ability to prioritise key tasks
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- Problem solving
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- Team player
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What we offer

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At Motorserve, we are committed to providing our employees with a supportive and rewarding work workplace. In addition to a competitive salary, we offer a range of benefits, including:

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- Exclusive Perks: As part of the IAG/NRMA family, enjoy up to 50% off insurance (car, home, travel), discounts on NRMA holiday parks, complimentary roadside assistance, and discounted repairs and servicing.
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- Bonus & Incentives: Get rewarded with an annual performance bonus, and if you know anyone great we also offer referrals a $1,000 cash bonus for employee referrals. Go in the running to receive our employee of the year award which includes a paid holiday.
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- Work-Life Balance - No weekend work because we know life exists outside the workshop.
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- Career Growth: At Motorserve we are big on developing our people. We love to see our employees learn, grow, and move up with clear pathways to progression.
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- People First Focus: We put our people at the heart of everything we do, your safety and wellbeing come first.
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- Supportive Culture - Access our 24/7 Employee Assistance Program for you and your family whenever you need it.
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Ready to Step Up?

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This is more than a job it's a chance to learn, grow, and be part of a trusted brand that invests in its people.

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📌 Customer Service Advisor (Kempsey)
🏢 Motorserve
📍 Kempsey