Job Description

The ideal candidate has experience working within a translation or communications agency, with a strong focus on account management, client relationships, and achieving sales targets.

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Important Information about the Role

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We welcome applications from candidates with varying levels of experience — from fresh graduates or early-career professionals to those with 3–5 years of experience in Account Management or Sales within the translations or communications industry.

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As an Account Manager, your core mission is to achieve individual and team sales targets.

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Why Join Us

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- Hybrid work: 3 days in our Richmond HQ, 2 days from home
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- Modern office in Richmond (near East Richmond Station)
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- Purpose-driven work that shapes how Australia connects with every culture
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About Ethnolink

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Founded nearly 15 years ago, Ethnolink is Australia's largest multicultural communications agency. We work with government and not-for-profit clients to create culturally relevant campaigns and projects in languages that reach and resonate with diverse communities across Australia.

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We operate as an end-to-end agency, with services across research and insights, communications strategy, creative development, community engagement, media, and translation in over 150 languages.

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Position Overview

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The primary role of the Account Manager, Translations & Communications is to achieve individual and team sales targets by advising clients on translation and communications solutions.

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This role involves understanding client needs, scoping translation projects, preparing quotes and sales proposals,



and building strong client relationships through online and face-to-face meetings. You will work closely with government and not-for-profit clients to develop tailored solutions that meet their objectives.

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The role also requires ensuring a clear and thorough handover of confirmed projects to the Production team, providing all required information to support efficient and successful delivery.

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Responsibilities

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Primary

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- Provide high-quality translation advisory services and develop tailored translation-based solutions to drive revenue growth amongst prospective and existing clients.
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- Identify clients' requirements and project scope, accurately estimating project costs and timelines.
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- Develop comprehensive sales proposals and quotes, and diligently follow up on these proposals for conversion to sales.
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- Lead the development of competitive and compelling responses to tender and RFQ opportunities.
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- Ensure clear and detailed hand-over of closed sales to the Production team, including all necessary information for efficient and successful project completion.
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- Develop and maintain strong business relationships with assigned clients, ensuring that their experience with the company is world‐class.
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Secondary

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- Grow company revenue through establishing new business relationships,



while expanding opportunities with existing clients.
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- Identify and reach out to prospects via LinkedIn, email, and phone, cultivating a robust and diverse client base.
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- Conduct video conference meetings, phone appointments, and face-to-face meetings with clients as required.
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- Enter lead and sales data accurately and promptly into operational and finance systems for tracking and analysis.
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- Produce high-quality reports for management and the team, documenting sales progress, client feedback, and market trends.
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- Stay up-to-date with the latest industry trends and competitor offerings, applying this knowledge to improve sales strategies and client services.
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- Participate in ongoing career development activities to enhance skills and stay current with industry changes and advancements.
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- Share knowledge, expertise, and best practices with other Account Managers, while providing ongoing training, coaching, and support to Account Coordinators.
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- Any reasonable task as requested by your Manager or the business.
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Desired Skills & Qualifications

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Prior experience in Account Management or Sales, ideally in the translations or communications industry, is valued.

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- Tertiary qualification in Translation, Interpreting, or Communications.
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- Helpful, enthusiastic and eager attitude.
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- Willingness to travel and visit clients onsite in your capital city.
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- An understanding, appreciation and passion for cultural diversity.
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- An ability to learn and grow quickly.
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- Ideally, the ability to speak a language other than English.
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📌 Account Manager, Translations & Communications (Victoria)
🏢 Ethnolink
📍 Victoria