Job Description

Gasgroup is seeking an experienced Service Coordinator to join our team in Campbellfield VIC. This is a full-time position that plays a crucial role in ensuring our service operations run smoothly and efficiently. As Service Coordinator, you will be the backbone of our scheduling, customer communication, and directly contributing to the quality of service delivery our customers depend on. This role is essential in maintaining our reputation for reliability and professionalism in the trades and services sector.

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Key responsibilities

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Scheduling and coordinating service appointments and technician visits to ensure optimal resource allocation and customer satisfaction

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Managing customer inquiries and providing timely, qualified communication regarding service status, appointments, and technical information

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Liaising between customers, technicians, and management to facilitate smooth service delivery and resolve any issues that arise

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Maintaining detailed records of service calls, customer interactions, and technical work performed in our systems

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Processing service requests and work orders, ensuring all information is accurate and complete before dispatch

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Monitoring technician workloads and availability to optimize scheduling and reduce response times

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Supporting the resolution of customer complaints and escalating complex issues appropriately

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Assisting with administrative tasks including invoicing, documentation, and reporting

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Coordinating with team members to ensure compliance with health and safety procedures and company policies

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What we're looking for

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Proven experience in a service coordination or similar administrative support role, ideally in the trades, technician services, or related field

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Strong organisational and time-management skills with the ability to prioritise multiple tasks simultaneously

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Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and staff

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Proficiency with computer systems and scheduling software; experience with Simpro service management system is advantageous

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A customer-focused approach with the ability to resolve issues tactfully and maintain positive relationships

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Attention to detail and accuracy in data entry and record-keeping

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Ability to work independently and as part of a team in a fast-paced environment

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Knowledge of the gas, HVAC, or related technician services industry would be highly valued

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Problem-solving mindset and flexibility in adapting to changing priorities

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📌 Service Coordinator (Williamstown)
🏢 Gasgroup
📍 Williamstown