Join our dynamic team as a Software Support Specialist and Software Implementer!
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Are you a problem-solver with a passion for helping businesses thrive through technology?
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Were a leader in software solutions for the Tyre & Automotive industries across Australia and New Zealand, is looking for a talented and enthusiastic Software Implementation & Support Specialist to join our Brisbane-based team.
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We've been at the forefront of business-critical software for over 40 years, providing robust solutions through our partnership with COSTAR Computer Systems. From tyre retail to workshop management, inventory control, and accounting, our class-leading software empowers our clients. Discover more about us on our costar.com.au.
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About the Opportunity
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This is a permanent, full-time customer focused role offering an exciting blend of client interaction and problem solving. You'll work within a close-knit team, playing a crucial role in bringing our software solutions to life for a diverse range of clients.
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Your mission will be to ensure our clients get the absolute best from our COSTAR software.We are NOT looking for a hardware or technical expert; we're seeking someone with a deep understanding of software implementation and a knack for empowering users.
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Key Responsibilities:
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Tier 1 & 2 Software Support: Provide effective and courteous first and second-level software support via phone, email, and video conferencing. You'll assist with diverse queries covering point-of-sale, inventory management, and financial aspects of our software.
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Troubleshooting & Resolution: Diligently record,
track and document help desk requests through to successful resolution, troubleshooting Windows operating systems as needed.
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Software Implementation: Deploy new COSTAR software solutions to specific client needs, and facilitate seamless transitions from legacy systems. You'll collaborate closely with clients, project managers and developers to deliver high-quality implementations that drive business success.
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Client Training: Deliver comprehensive software training to clients, both remotely and onsite, ensuring they gain confidence and proficiency with COSTAR functionality.
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Continuous Improvement: Identify and elevate requests appropriately and actively contribute to system enhancements by suggesting potential changes and documenting software testing results.
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Documentation: Maintain and update support documentation to ensure accuracy and clarity.
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This role offers the unique opportunity for travel across Australia and New Zealand for onsite training and implementation projects, allowing you to connect directly with our diverse client base.
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What You'll Bring
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We are looking for a dedicated skilled with a customer-centric approach and a solid foundation in software support and implementation.
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A strong customer service ability and a passion for helping people.
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Proven experience in software implementation deployment and training.
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Demonstrated experience in a software support role. While experience in the IT Automotive or Tyre industries is an advantage, it's not essential.
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Exceptional organizational skills, with the ability to plan and manage multiple assignments set priorities and adapt to changing conditions.
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A clear appreciation for superior customer service and outstanding communication skills.
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A patient calm and measured approach to troubleshooting and problem-solving.
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Ability to thrive both independently and as part of a collaborative team.
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High level of discretion with confidential matters and a strong ability to meet deadlines.
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Candidates must hold permanent residency or citizenship in Australia.
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Desirable Skills & Experience (Bonus Points!):
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Familiarity with the Office 365 suite of products.
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Experience with Point of Sale POS and Small Business processes.
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Knowledge of the Automotive industry.
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Why Join US?
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we believe in supporting our employees as much as we support our clients. You'll be part of a friendly collaborative and supportive team environment where your contributions are valued.
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Competitive Salary: Remuneration will be based on your experience and capabilities.
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Work-Life Balance: Options for approved employees to work from home.
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Generous Leave: A day off for your Birthday - celebrate your special day!
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Travel Opportunities: Potential for travel across Australia and New Zealand.
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Convenient Location: Our Brisbane office is close to public transport and local amenities.
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Real Coffee: Fuel your day with genuine good coffee!