Job Description

Lead a team of technicians in a well-supported service operation. Strong admin backing, realistic workloads, and a focus on quality.

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We're an independent, Australian-owned lift company with a strong and growing service portfolio across Queensland. Our focus is simple — deliver reliable service, support our technicians properly, and build long-term customer relationships.

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We're now looking for a Lift Service Manager to take ownership of our Brisbane and Gold Coast based service team and portfolio.

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This role is ideal for an experienced Service Supervisor ready to step up, or an established Service Manager looking for a more supported, well-structured environment.

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The Role

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You'll be responsible for overseeing service operations across Brisbane and the Gold Coast, leading a team of 7 technicians and ensuring consistent, high-quality outcomes across the portfolio.

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This is a hands-on leadership role — not in the tools, but close enough to the detail to support your team and customers when it matters.

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You will:

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- Lead, support and develop a team of service technicians
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- Oversee daily operations, including maintenance, breakdowns and callouts
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- Work alongside a dedicated scheduler to ensure efficient planning and prioritisation
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- Provide high-level technical support to technicians (with backing from manufacturers and industry contacts where required)
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- Take ownership of customer relationships, including escalations and contract performance
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- Drive customer retention through consistent service delivery
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- Monitor and reduce callback rates through proactive problem solving
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- Ensure compliance with safety standards and company procedures
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What Makes This Role Different

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- Well-structured operation with solid admin and scheduling support
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- Manageable team size (7 technicians) with a stable, established portfolio
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- Tight-knit, low-ego culture where people help each other out
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- Realistic workloads focused on quality over constant firefighting
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- Minimal after-hours disruption — no on-call field requirement
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You'll have the autonomy to run your portfolio properly, without being pulled in ten directions.

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About You

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You'll come from the lift industry and understand what good service looks like — both technically and operationally.

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An experienced Lift Service Supervisor ready to step into a management role, or

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A current Service Manager looking for a more stable and supported environment

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You'll bring:

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- Strong understanding of lift service and maintenance operations
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- The ability to lead and support technicians effectively
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- Confidence handling customer escalations and building long-term relationships
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- Solid technical knowledge, with the ability to assist in fault diagnosis when needed
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- A practical, solutions-focused approach
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- Good organisational and communication skills
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The Offer

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Competitive salary package (based on experience)

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- 14% superannuation
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- Dual cab ute
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- Phone and laptop provided
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Long-term career opportunity within a growing Australian business

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Location

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Brisbane-based, with oversight of technicians working across Brisbane, Gold Coast, and occasional regional Queensland work.

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📌 Lift Service Manager - Brisbane (Queensland)
🏢 Eletech
📍 Queensland