Job Description

Assistant Service Advisor | Alto Wollongong

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Kick-start your automotive career with one of Wollongong's leading dealerships.

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Alto Wollongong is looking for a motivated and customer-focused Trainee / Assistant Service Advisor to join our growing Service Department, supporting our popular MG and Nissan franchises.

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This is an excellent opportunity for someone looking to build a long-term career in the automotive industry. Whether you're currently working in customer service, retail, hospitality, administration, or are simply passionate about cars and people, we want to hear from you.

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About the Role

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As a Trainee / Assistant Service Advisor, you'll work closely with our experienced Service Advisors and Service Manager to ensure every customer receives an exceptional experience from vehicle drop-off through to collection.

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You'll learn all aspects of dealership service operations, including:

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- Greeting customers and assisting with service bookings
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- Understanding customer vehicle concerns and requirements
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- Liaising with technicians and the workshop team
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- Communicating service updates and recommendations
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- Preparing service documentation and invoices
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- Assisting with customer collection and vehicle handover
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- Maintaining high levels of customer satisfaction
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- Supporting the day-to-day administration of the service department
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What We're Looking For

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The ideal candidate will have:

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- A positive attitude and willingness to learn
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- Strong communication and interpersonal skills
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- Excellent customer service skills
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- Good computer literacy and administration abilities
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- Strong attention to detail
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- A professional presentation
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- Ability to work in a rapid-paced team environment
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- A current driver's licence
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Automotive experience is not essential. Full training and ongoing support will be provided.

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What's in It for You?

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- Full training and career development opportunities
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- A pathway to becoming a qualified Service Advisor
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- Work with two exciting and growing brands, MG and Nissan
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- Supportive team culture and mentorship
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- Competitive remuneration package
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- Long-term career opportunities within the Alto Group
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- Modern dealership facilities in Wollongong
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About Alto Group

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The Alto Group is a family-owned and operated automotive organisation with a proud history spanning over 65 years. We are committed to delivering exceptional customer experiences while providing rewarding career opportunities for our people.

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If you're passionate about customer service, eager to learn and ready to build a successful career in the automotive industry, we'd love to hear from you.

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Alto Group is an Equal Opportunity Employer.

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📌 Assistant Service Advisor | Alto Wollongong
🏢 Alto Group
📍 Wollongong