Job Description

Brothers Leagues Club Ipswich – Ipswich QLD

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Lead People, Drive Standards, Influence Outcomes.

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Brothers Leagues Club Ipswich is one of the region's leading hospitality, gaming and entertainment venues, delivering exceptional experiences to our members, guests and community.

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We are seeking an experienced, energetic and highly motivated Duty Manager to play a key leadership role within our business.

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This position serves as an important link between frontline management and staff and is ideally suited to a leader who enjoys developing people, influencing outcomes, improving systems and maintaining high standards across a diverse and quick paced environment.

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If you thrive on leading from the front, driving accountability and helping teams perform at their best, we'd love to hear from you.

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About the Role:

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Reporting to the Operations Manager, you will provide leadership and support across all areas of the Club, ensuring exceptional service standards, strong compliance outcomes and a positive team culture.

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This role requires a leader who is equally comfortable engaging with members and staff on the floor as they are reviewing procedures, completing administrative responsibilities and contributing to the continuous improvement of the business.

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Key Responsibilities:

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Lead, coach and support the Supervisor team and staff to achieve high standards of performance and service.

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Promote a strong customer focused culture throughout the Club.

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Provide visible leadership across gaming, food and beverage, entertainment and general Club activities.

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Ensure compliance with all legislative requirements, Club policies and responsible gambling obligations.

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Support departmental leaders with workflow coordination and daily venue operations.

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Review, develop and implement systems, procedures and service standards.

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Identify opportunities to improve efficiency, consistency and customer satisfaction.

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Assist with incident management, customer resolution and operational decision-making.

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Complete reporting and administrative requirements as required.

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Build positive working relationships across all departments and leadership levels.

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Contribute to a culture of accountability, professionalism and continuous improvement.

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Fulfil seamless leadership coverage and continuity of service standards during periods of leave, absences and roster shortfalls.

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About You:

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You are a driven hospitality professional who thrives in a fast-paced environment and enjoys leading people to achieve great results.

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To be successful in this role, you will bring:

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Significant leadership experience within hospitality, ideally including clubs, hotels, pubs or gaming venues.

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A strong understanding of gaming operations,



responsible gambling obligations and hospitality compliance requirements.

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Proven ability to positively influence, motivate and develop others.

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A consistent, fair and professional leadership style.

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Exceptional organisational, prioritisation and time management skills.

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Strong problem-solving and decision-making abilities.

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The ability to effectively balance hands‐on leadership with administrative responsibilities.

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Excellent communication and relationship-building skills.

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High levels of professionalism, integrity and accountability.

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Flexibility to work a rotating roster that includes days, nights, weekends and public holidays.

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Essential Qualifications:

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- Current RMLV
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- Approved Manager's License
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- RSA
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- RSG
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- Current First Aid Certificate
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- CLO Training
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- Blue Card
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- Diploma of Hospitality Management (desirable)
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What We Offer

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- Attractive salary package negotiable for the right candidate.
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- Five weeks annual leave.
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- Daily staff meals provided.
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- Roster designed to support work life balance.
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- Ongoing training and professional development opportunities.
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- The opportunity to play a key leadership role within one of Ipswich's leading community clubs.
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Ideal Candidate

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This role is ideally suited to an experienced hospitality leader looking to take the next step in their career within a progressive and growing club environment, where they can influence outcomes, develop people and make a genuine impact.

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📌 Duty Manager (Ipswich)
🏢 Brothers Leagues Club Ipswich
📍 Ipswich