Job Description

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- High-volume inbound role handling time‐critical customer situations.
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- KPI-driven contact centre for experienced, performance-focused agents.
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- Suited to resilient professionals who thrive in fast‐paced environments.
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Customer Service Consultant – Contact Centre (Insurance)

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Join a well‐known insurance organisation as a Customer Service Consultant in a fast‐paced, inbound contact centre environment. This is a high‐volume, KPI‐driven role suited to experienced contact centre professionals who are confident managing multiple systems, handling challenging calls and consistently meeting performance expectations.

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What's In It for You

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- $37.13 per hour + super, plus penalty rates and overtime.
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- Modern CBD office close to Central Station.
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- Join a stable, globally recognised insurance brand.
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- Structured training with ongoing coaching.
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- Clear KPIs, performance frameworks and leadership support.
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- Supportive team culture with experienced leaders.
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About the Role

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- Full‐time inbound contact centre role in a high‐volume insurance environment.
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- Handle time‐critical and often emotive customer calls with confidence and excellent customer service.
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- Work in a structured, KPI‐driven environment with transparent targets.




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- Navigate 3-5 systems simultaneously while maintaining accuracy and efficiency.
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- 100% office‐based for the first 6 months.
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- Rotating roster Monday - Sunday, 6:00am - 8:00pm (post training).
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About You

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- Proven experience in a high‐volume, phone‐based contact centre (essential).
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- Comfortable working to KPIs such as AHT, quality and adherence.
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- Confident using multiple systems simultaneously while on calls.
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- Demonstrated reliability, consistent attendance and solid tenure.
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- Resilient and able to manage difficult or emotional customer interactions.
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- Open to feedback and comfortable working in a structured, performance environment.
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- Confident communicator who can take the lead in customer conversations.
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- Able to commit to full‐time, in‐office work in the Brisbane CBD.
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- Available for a rotating roster across a 7‐day operation.
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- Full Australian unrestricted work rights required.
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- Must be able to pass a Police Check.
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Please note: This is a high‐accountability role. Reference checks will be conducted early in the process, including verification of attendance and reliability.

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📌 Customer Service Consultant (Queensland)
🏢 Talentpath Recruitment
📍 Queensland