Job Description

Utilize your excellent organisational, leadership, and communication skills in this pivotal role as a a Senior/Head Receptionist within our dental practice! You will play an integral role in supporting the day-to-day operations of the practice, leading the dental team, coordinating patient care, and assisting with the key performance areas that contribute to the ongoing success of the practice.

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At Toorak Village Dental Care, we can help you tick all of these boxes and more:

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Are you searching for an opportunity to grow your career within the dental industry?

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Do you enjoy making a difference to the health and lives of people?

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Do you want to work with an amazing and experienced team where you can make a real impact?

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The ideal candidate will have:

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- Minimum 7+ years' experience working in the dental industry, with a solid understanding of dental practice operations.
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- Previous experience working as a Clinical Coordinator, Team Leader, or in a Senior dental Reception role highly preferred.
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- Experience leading, managing, mentoring, and supporting members of a team.
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- Strong knowledge of dental practice workflows, patient management, and administrative processes.
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- Certificate III in Dental Assisting is preferred.
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- Exceptional leadership, communication, and organisational skills.
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- A flexible and positive attitude with the ability to adapt to practice operations and team requirements.
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- An energetic and proactive approach with a passion for the dental industry and delivering exceptional patient care.
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Tasks and responsibilities will include but are not limited to:

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- Lead, support,



and coordinate the dental assisting and reception teams to ensure smooth daily operations.
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- Provide guidance, training, and ongoing support to team members.
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- Assist with team rostering, workflow management, and maintaining a positive and collaborative workplace culture.
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- Monitor team performance, identify areas for improvement, and implement effective processes.
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Patient Care & Reception Responsibilities

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- Deliver exceptional customer service and create a welcoming experience for all patients
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- Manage patient bookings, appointments, recalls, cancellations, and follow-up communications.
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- Coordinate patient treatment journeys, including assisting with treatment plan follow-ups and outstanding appointments.
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- Manage incoming calls, emails, and patient enquiries in a professional and timely manner.
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- Process patient payments, private health insurance claims, and Medicare-related transactions.
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- Assist with patient registrations, updating patient records, and maintaining accurate practice documentation.
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- Support the management of patient flow and daily appointment schedules.
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Clinical Support & Practice Operations

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- Maintain high standards of infection control, compliance, and clinical protocols.
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- Support stock management, equipment organisation, and general practice administration.
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- Demonstrate exceptional attention to detail, time management, and process improvement focus.
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- Work collaboratively with dentists and the wider team to ensure outstanding patient care and practice performance.
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Permanent full-time position, 9-day fortnight with every second Thursday as RDO

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An amazing team and supportive work culture to be a part of!

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📌 Senior/Head Receptionist (Victoria)
🏢 @
📍 Victoria