Job Description

Support the leadership team at one of Australia's most iconic hospitality destinations.

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Located along the breathtaking Great Ocean Road, the Twelve Apostles Café is one of Victoria's premier tourism and hospitality venues, welcoming thousands of visitors from around the world each day.

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We are seeking an experienced Café Shift Supervisor to support the Site Manager in the day-to-day operation of this busy venue. This is a hands‐on leadership role suited to someone who leads by example, thrives in a fast‐paced environment, and is passionate about delivering outstanding customer service while developing a high‐performing team.

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Our venue features:

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- A 160-seat indoor dining area
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- A 68-seat outdoor dining area
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- Cafe counter offering in person and QR Code ordering
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- A high-volume Grab & Go café/bar
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- Functions and group catering
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Support the leadership team at one of Australia's most iconic hospitality destinations.

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Located along the breathtaking Great Ocean Road, the Twelve Apostles Café is one of Victoria's premier tourism and hospitality venues, welcoming thousands of visitors from around the world each day.

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We are seeking an experienced Café Shift Supervisor to support the Site Manager in the day-to-day operation of this busy venue. This is a hands‐on leadership role suited to someone who leads by example, thrives in a fast‐paced environment, and is passionate about delivering outstanding customer service while developing a high‐performing team.

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Our venue features:

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- A 160-seat indoor dining area
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- A 68-seat outdoor dining area
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- Cafe counter offering in person and QR Code ordering
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- A high-volume Grab & Go café/bar
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- Functions and group catering
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About the Role

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Reporting to the Site Manager, you will play a key role in ensuring smooth daily operations across all front‐of‐house areas. You will assist with leading the team, maintaining exceptional service standards, and creating a positive experience for every guest.

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Key Responsibilities

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- Support the Site Manager in the day-to-day operation of the café, restaurant, Grab & Go service, and functions.
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- Lead and supervise Front of House team members during your allocated shifts.
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- Ensure exceptional customer service is consistently delivered across all service areas.
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- Coordinate daily service, allocate staff responsibilities, and monitor workflow.
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- Provide coaching, training, and ongoing support to team members.
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- Assist with onboarding and developing new employees.
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- Handle customer enquiries and resolve complaints professionally and efficiently.
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- Support stock control, ordering, and inventory management.
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- Ensure food safety, RSA, workplace health and safety, and company policies are followed.
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- Assist with opening and closing procedures, cash handling, and end-of-day reconciliation.
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- Work collaboratively with the kitchen team to ensure seamless service.
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- Maintain high standards of cleanliness, presentation, and venue readiness at all times.
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- Act as the Site Manager in their absence when required.
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About You

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To be successful in this role, you will have:

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- Previous experience in a hospitality supervisory or team leader role (essential).
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- Experience working in high-volume cafés, restaurants, tourism venues, or similar environments.
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- Outstanding leadership and people management skills.
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- A passion for delivering exceptional customer experiences.
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- Strong organisational skills with the ability to prioritise multiple tasks.
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- Excellent communication and problem‐solving abilities.
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- Experience with POS systems and cash handling.
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- Current RSA Certificate (essential).
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- Availability to work weekends, public holidays, and peak tourism periods.
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- Full Australian working rights, ability to be based near the Great Ocean Road.
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Desirable

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- Hold First Aid and Food Safety Supervisor certificates.
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- Multi‐outlet or kiosk/counter‐service experience.
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- Experience in tourism or large‐volume hospitality operations.
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- Coffee making is highly regarded.
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- Multilingual skills are an advantage, as we welcome visitors from around the world.
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Why Join Us?

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- Work at one of Australia's most recognised tourist destinations.
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- Autonomy to make a real impact on the operation and guest experience.
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- Ongoing training and professional development.
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- Reliable employment within a growing hospitality business.
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If you are an experienced hospitality leader who enjoys mentoring others, leading from the front, and delivering memorable guest experiences, we'd love to hear from you.

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📌 Café Shift Supervisor (Port Campbell)
🏢 Twelve Apostles Cafe
📍 Port Campbell