Job Description

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Direct message the job poster from W Solutions Co

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Founder/Director - Providing unique solutions to your everyday IT challenges! I also dabble in facilitating happiness

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Our client is a global brand and well known looking for a Graduate Helpdesk Analyst to provide 1st level support for customers over the phone.

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This is a 4-6 week contract, starting immediately. It is 5 days a week (37.5hrs) in the office and is located in North Ryde, Sydney within walking distance of the Metro station. It is paying $30/hr inc super.

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You will get training provided specifically on the products/systems that you will be using/supporting.

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You will be primarily providing 1st level support across hardware and services around hardware over the phone and email.

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To be suitable you will need:

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- Previous experience (minimum 6-12 months) in a Helpdesk capacity providing 1st level support over the phone
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- Experience with a ticketing system
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- The ability to respond to queries in a proactive manner and address the issues, keep the customer up to date, or escalate when needed to the senior member/leader of the team
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- Experience providing support across hardware such as printers is desirable or the ability to pick it up quickly
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- Being able to provide exceptional customer service and take ownership of the calls and resolve them where you can
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This is a great opportunity for someone who is looking for more experience and is looking for work to keep going to the end of financial year.

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Seniority level

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Seniority level

Not Applicablen

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Employment type

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Employment type

Contractn

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Job function

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Job function

Customer Servicen

Industries

Computer Hardware Manufacturing and Printing Servicesn

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📌 Graduate Help Desk Analyst (New South Wales)
🏢 W Solutions
📍 New South Wales