Job Description

Job no: 494502
n Work type: Permanent - Full Time
n Location: Brisbane CBD
n Categories: Claims and Customer Support/Contact Centre

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WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We're embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people's lives.

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We're seeking compassionate and customer-focused individuals to join our team as Claims Assessors. You'll play a vital role in determining claims of all injury types, including physical and mental.

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A Bit About Us

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Our vision is to be the best workers' compensation insurer, making a positive difference to people's lives and keeping Queenslanders working. We turn care into action, act with integrity, and work together to unlockwhat'spossible. If you value empathy, collaboration, and continuous improvement,you'llfind a great community atWorkCover.

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Working in a team-oriented team environment within a supportive and engaged organisation, you'll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld.

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What You'll Do:

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- Solve problems in complex, ambiguous situations while staying compliant with legislation
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- Manage multiple tasks and hit performance targets without compromising quality
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- Deliver clear, transparent claim outcomes - including adverse decisions - by confidently explaining the rationale and ensuring customers understand the process
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- Manage and determine claims of all injury types, including; physical and mental - these will vary on levels of severity and the type of injury a customer has
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- Engage with stakeholders, build relationships with all parties involved; including employers, the customers and allied health professionals and take accountability
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- Balance empathy with objectivity whilst delivering an unfavourable outcome to the customer
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- Carry out administrative tasks to ensure all information is recorded correctly and accurately whilst working through the claim
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What We're Looking For:

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- We're looking for motivated, customer-focused people with an ability to think critically in challenging environments
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- You're someone who builds relationships quickly, influences outcomes and is eager to start a rewarding career with an organisation that values its people and customers
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- Applicants with an ability to remain calm, empathetic and professional whilst dealing with heightened conversations
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- Resilience is key to succeeding in this role,



as not all outcomes are favourable for the customer – leading to heightened conversations
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- You will need strong decision-making skills to make liability decisions on personal injury claims and confidence in backing the outcome
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What We Offer:

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- Competitive salary and access to banked time
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- Regular training and secondment opportunities
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- Study assistance and leadership development programs
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- Great central CBD location
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- Hybrid 5 in 10 model and adaptable working options following successful probation
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- An organisation that prioritises workplace culture, job satisfaction and work-life balance
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- Dedicated wellness program offering discounted private health insurance and an Employee Assistance Program
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We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

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Please Note: As part of our recruitment process, shortlisted candidates will be required to attend an in-person Information and Interview Session in Brisbane CBD for approximately 3 hours on a schedule date.

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Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Bankruptcy, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).

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📌 Claims Assessor (Queensland)
🏢 WorkCover Queensland
📍 Queensland