Scheduling Officer - In-Home Support Services

- Macquarie Park | Close to Public transport
- Fast-paced scheduling |Support the Team for a 3 Month Project
- Immediate start

- Macquarie Park | Close to Public transport
- Fast-paced scheduling |Support the Team for a 3 Month Project
- Immediate start

An exciting opportunity has become available to join a well‑respected not‑for‑profit organisation based in Macquarie Park. This role will support a busy scheduling team responsible for coordinating in‑home support services, ensuring vulnerable people receive the care they need, when they need it.

You will play a key role in managing rosters, filling gaps, and responding to urgent requests, working in a fast‑paced, time‑critical environment where your decisions have a direct impact on people’s daily lives.

Key Responsibilities

- Create and manage rosters for in‑home support workers
- Allocate and adjust shifts, including arranging cover for sick or unavailable staff
- Respond to urgent scheduling requests and service changes in a timely manner
- Liaise with carers, clients and internal stakeholders to confirm and update booking details
- Ensure appropriate matching of carers to clients based on skills, location and availability
- Maintain accurate records in scheduling systems and internal databases
- Monitor service delivery and elevate issues where required to ensure continuity of care




- Work as part of a collaborative team to meet service levels and response time targets

About You

- Experience in scheduling, workforce coordination or rostering, ideally within aged care, disability (NDIS) or community services
- Comfortable working in a high‑volume, fast‑paced and time‑sensitive environment
- Strong organisational skills and ability to juggle multiple priorities simultaneously
- Clear, professional communication skills when dealing with carers, clients and internal teams
- Strong attention to detail and accuracy when updating rosters and records
- Empathetic and solutions‑focused approach, particularly when dealing with last‑minute changes or vulnerable clients
- Reliable, proactive and keen to contribute to meaningful, purpose‑driven work

Why Join?

- Be part of a not‑for‑profit organisation helping vulnerable people maintain essential support at home
- Highly meaningful work where your scheduling decisions directly support people’s wellbeing
- Welcoming and supportive team environment with a robust sense of purpose
- Diverse and inclusive workplace
- Macquarie Park location close to the Metro and public transport
- Free onsite parking
- Immediate start available

If you have scheduling or rostering experience in aged care, NDIS or similar services and want your work to make a genuine difference, we’d love to hear from you

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📌 Scheduling Officer - In-Home Support Services (Ryde)
🏢 Alexander Appointments
📍 Ryde