Job Description

Step into a secure, long-term role with one of Australia's leading logistics providers to the flooring industry.

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For over 60 years, GMK Logistics has delivered reliable, nationwide transport and 3PL services, specializing in the flooring sector. With a reputation built on trust, speed, and care, we've grown to become a market leader - and we're only just getting started.

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As part of our recent growth, we're now operating from a brand-new, state-of-the-art facility in Yatala, QLD. We're looking for Customer Service Officer's to join our team of dedicated professionals.

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What's on Offer

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We are on the lookout for a dynamic and energetic Customer Service Officer to join our expanding team. This role offers a unique chance to gain valuable experience in the transport and logistics industry while contributing to our high-performance standards.

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Role Responsibilities

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Assist clients with daily service functions, ensuring high levels of satisfaction.

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Training will be provided across all customer service activities and the ability to be diverse within this role.

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Create, review, and edit consignment notes with precision and accuracy.

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Handle customer issues and concerns proactively, providing timely and effective resolutions.

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Prioritize and manage workload to ensure all receipts and orders meet DIFOT (Delivery in Full, On Time) agreements.

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Ensuring all additional charges are captured and recorded daily.

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This is a critical role that requires great attention to detail and efficient time management skills.

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What You'll Bring

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Flexibility: Ability to adapt to varying working hours and work overtime as needed.

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Time Management: Excellent skills in managing conflicting priorities and planning workload efficiently.

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Attention to Detail: A keen eye for detail to ensure accuracy in all tasks.

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Initiative: Proactive approach to problem-solving and taking ownership of responsibilities.

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Team Player: Collaborative attitude and the ability to work well with others.

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Communication Skills: Strong verbal and written communication skills.

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Experience: Previous experience in a high-pressure customer focused environment. Willing to progress across all departments within the business. Team leader exposure/training an advantage

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Why Join Us?

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Be part of a respected company with a strong industry presence.

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Work in a contemporary, state-of-the-art facility.

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Gain valuable experience and training in the logistics sector.

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Enjoy a supportive team environment with opportunities for growth.

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If you're seeking a long-term role in a modern facility with a respected national logistics provider, we'd love to hear from you.

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PLEASE NOTE-Australian residents need only apply.

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📌 Customer Service Officer (City of Gold Coast)
🏢 GMK Logistics
📍 City of Gold Coast