Job Description

Global Relationships and Business Portfolio Manager

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Extended Stay Australasia is based in Melbourne and is the driving force behind a growing portfolio of serviced apartment-style accommodation across key regional and suburban locations.

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We operate under the MainStay SuitesTM brand — Australia's newest extended stay brand in partnership with Choice Hotels Asia-Pac. Together, we are redefining long-stay corporatehousing for corporate, government, project, relocation and extended-stay travellers.

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With national and international growth ambitions, we are building a brand known forflexible accommodation, practical comfort, reliable service and a true home-away-from-home experience.

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It's an exciting time to join us as we continue to grow.

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The Opportunity

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We are seeking a commercially acute and relationship-driven Global Relationships and Business Portfolio Manager to build, manage and strengthen strategic client relationships across domesticand international corporate, government and extended-stay travel markets.

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This role is central to creating genuine, long-term client partnerships combining commercial relationship management and business development.With a focus on growing key accounts, strengthening partnerships and identifying new opportunities across a dynamic and expanding market, positioning MainStay Suites as a leading extended-stay accommodation solution.

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This is a highly visible role for someone who enjoys building trust, maintaining regular engagement,identifying practical growth opportunities and delivering exceptional client experiences.

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What You Will Do

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- Build and nurture high value relationships with corporate, government and international clients,ensuring high levels of client satisfaction, loyalty and engagement.
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- Manage structured call cycles and regular client contact to understand needs, addressconcerns promptly and identify opportunities for account growth.
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- Deliver tailored solutions and drive revenue growth that align client objectives withMainStay Suites' offerings, service standards and commercial goals.
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- Collaborate with internal stakeholders to support account development and new businessopportunities.
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- Manage relationships with global mobility agents, hotel sourcing teams, travel management companies and strategic partners, including Choice Hotels.
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- Support contract negotiations, client tenders, RFPs and RFQs in line with business,revenue and rate strategies.
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- Conduct market research, competitor analysis and client account reviews to identifytrends, risks and opportunities for improvement.
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- Maintain accurate CRM records, client follow-ups and account activity, providing clearreporting on client performance, market activity and relationshipopportunities.
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- Leverage data, market intelligence and AI-enabled tools to improve workflows, reporting,client insights and commercial decision-making.
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About You

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You are a confident relationship builder with robust commercial judgement. You know how to manage complex stakeholders, identify growth opportunities and turn client needs into practical solutions.

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Qualifications and Experience

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- Minimum 5 years' experience in relationship management, business development or a related field.
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- Proven track record managing multi-layered client relationships and delivering measurable results.
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- Demonstrated success in a senior key account or relationship-based role.
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- Strong digital literacy and proven experience applying AI tools to improve workflows and generate insights.
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- In-depth understanding of client buying cycles, market trends and the extended-stay sector.
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- Bachelor's degree in business, Marketing, Hospitality Management or a related field, or equivalent experience.
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This role requires regular interstate travel. Flexibility in schedule and approach is essential to supportglobal clients, varying time zones and cultural requirements.

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All candidates must have the right to work in Australia and can show suitable evidence on request.

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Extended Stay Australasia is an equal opportunity employer.

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📌 Global Relationships and Business Portfolio Manager (Williamstown)
🏢 ESA Operations
📍 Williamstown