Job Description

Are you passionate about clinical research and ready to take the next step in your career?
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Why Paratus Clinical?

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At Paratus Clinical, we offer an exciting opportunity to work on cutting-edge clinical trials and research. You'll be part of a team that values growth, collaboration, and excellence in research.

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Operating in 6 wholly owned clinical sites on the East Coast of Australia. Conducting wide ranging research across Phases I – IV, with over 200 awarded clinical trials from world leading Pharmaceuticals, Biotechnology and Contract Research Organisations.

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The Opportunity

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We're seeking Recruitment Specialist to join our growing team. This role is perfect for someone who thrives in a fast-paced, phone-based environment and wants to play a key role in connecting people with wide range of clinicals trials.

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Office-based role in Chatswood, with the flexibility to work from home one day per week.

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This role demands flexibility and quick thinking as you'll play a pivotal part in our cutting-edge projects. If you're ready to adapt to a fast-paced setting and make a meaningful impact, this is the perfect opportunity to kick-start your career in clinical research.

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Role Overview

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Engage and connect - In this phone-based role, handle incoming enquiries and proactively reach out to prospective clinical trial participants.

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Assess suitability - Review participant eligibility using strict inclusion and exclusion criteria, backed by a solid understanding of trial protocols.

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Communicate with care - Interact with potential participants via phone, SMS, and email, ensuring every exchange is clear, respectful, and empathetic.

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Keep records precise - Accurately maintain and update participant data in internal databases.

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Deliver outstanding service - Conduct thorough pre-screening assessments and refer queries to principal investigators when required.

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Drive results as a team - Collaborate closely with colleagues to meet recruitment targets and achieve study milestones.

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Foster relationships - Build trust and rapport with participants, healthcare professionals, and other key stakeholders.

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Grow your career - Access ongoing training, mentorship, and opportunities for professional development and progression.

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About You

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A confident and articulate phone communicator with proven experience in customer service, call centres, or similar high-volume phone-based roles (essential).

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Comfortable managing and prioritising tasks in a fast-paced environment with high call volumes.

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Experience in healthcare, medical administration, or clinical trials is an advantage but not required.

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Exceptional written and verbal communication skills, with the ability to be both explicit and compassionate.

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Thriveworking independently while contributing to a cooperative, multidisciplinary team.

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High attention to detail and accuracy, particularly when handling sensitive or confidential information.

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Tech-savvy and confident working across multiple systems.

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Proficiency with medical database systems (e.g. CTMS) is highly desirable.

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📌 Recruitment Specialist (New South Wales)
🏢 Paratus Clinical
📍 New South Wales