21 Aug
|
Concentrix
|
Victoria
21 Aug
Concentrix
Victoria
Job Description
Concentrix Melbourne is seeking a CCaaS Support Engineer to provide Level 1/2 support for Amazon Connect, GenesysCloud, and other CCaaS platforms. You will manage IVR configurations, call routing, and ongoing incident handling from Melbourne, Australia.
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The role requires hands-on CCaaS expertise, problem solving, and robust communication with customers and internal teams. Australian citizens are preferred, and on-call duties may apply to support 24x7 operations.
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📌 CCaaS Support Engineer: IVR & Routing Expert (Victoria)
🏢 Concentrix
📍 Victoria