Job Description

About the job

n

About The Role Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client‐facing role, you will serve as a trusted point of contact—from initial booking through post‐trip follow‐up—ensuring a seamless, personalized, and high‐quality experience. This role is ideal for someone who is detail‐oriented, service‐driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

n

Key Responsibilities

n

n
- Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
n
- Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
n
- Provide accurate and timely information regarding destinations, travel requirements, and agency policies
n
- Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
n
- Proactively follow up with clients before and after travel to ensure a positive experience
n
- Address client concerns with empathy, professionalism, and solution‐oriented thinking
n




- Maintain accurate documentation and update booking systems as required
n

n

Qualifications & Skills

n

n
- Excellent verbal and written communication skills
n
- Customer service experience (travel, hospitality, or service‐related experience preferred)
n
- Strong organizational skills and attention to detail
n
- Comfortable using technology and learning new systems and booking platforms
n
- Reliable, proactive, and able to manage multiple client requests efficiently
n
- Genuine interest in travel and helping clients plan memorable experiences
n

n

What We Offer

n

n
- 100% remote work environment
n
- Flexible scheduling options
n
- Opportunities for professional growth within the company
n
- Access to travel perks and industry‐related discounts
n
- Supportive team culture with ongoing training and development
n

n

Apply Today

n

Interested candidates are encouraged to apply today and join our remote travel support team.

n

Equal Opportunity Employer

n

Rudyb Travel is an equal prospect employer committed to diversity and inclusion.

#J-18808-Ljbffr

📌 Remote Travel Customer Service Representative (City of Gold Coast)
🏢 Rudybtravel
📍 City of Gold Coast